Service Writer Job at PAM Transport in Irving

Join us for an exciting opportunity to be part of a team that values your growth, fosters innovation, and encourages a positive work-life balance.

PAM Transport was founded in Tontitown, Arkansas, in 1980 and over the past 40+ years of being in business, we have become an international company with more than 2,200 trucks and 8,500 trailers. Our goal is to provide exceptional service to our customers. We believe it all starts with having exceptional employees who are passionate about their work. Our culture is unique in that we offer the growth opportunities of a large company, but we still maintain that "small town feel" and strong community here at PAM.

About this opportunity

PAM Transport is looking for service writer applicants with experience in customer service and fleet maintenance to take our shop communication to the next level.

Pay and Schedule

• Monday - Friday 3:30 to 12am
• Pay $36 + Night Shift Differential

Benefits Offered

• Medical, Dental, and Vision Plans
• Life Insurance
• Disability Insurance
• Retirement Plan and 401K with match
• PTO & Paid Holidays
• Paid Weekly
• Direct Deposit

How will you contribute to the success of the team?

• Applicant must have at least one year of experience as an automotive or fleet Service Advisor, Assistant Lane Manager or Service Consultant
• Greet and assist every customer in a timely, friendly manner, while collecting vital vehicle information to help technicians provide a quick and quality diagnosis.
• A great work environment where your contribution can be recognized, and full potential can be reached through personal and professional integrity.
• Coordinates activities to ensure repair work is fixed right the first time and completed on time.
• Answers incoming telephone calls and emails promptly, courteously, and makes every effort to satisfy the requested inquiry.
• Keep drivers and operations informed of require services and completion times.
• Work in a fast-paced environment with the ability to prioritize work tasks and respond to driver's needs in a timely manner.
• Attention to detail and work order management, parts billing and retrieval for technicians. Warranty retention and organization.

What makes you a strong candidate for this position?

• High School Diploma, GED or equivalent.
• High attention to detail and accuracy.
• Good written and verbal communication skills
• Knowledge using AS400 (preferred).
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.

The company will provide reasonable accommodations to employees who require them to perform the essential functions of their job to the extent it does not impose an undue hardship or create a risk of harm to the employee or others.

PAM Transport is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Experience a workplace where your contributions matter and where you can thrive in a supportive environment.