Service Advisor/ Writer Job at Key Hyundai of Manchester in Vernon

Description of the role:

Key Hyundai of Manchester is seeking a customer-focused and detail-oriented  Experienced Service Advisor/Writer to join our team. In this role, you will be the primary point of contact for service customers, ensuring their vehicle needs are met with professionalism and efficiency. You will play a crucial role in providing an outstanding customer experience by coordinating vehicle service, advising customers on maintenance and repair options, accurately documenting customer concerns, and ensuring seamless communication between customers and technicians.

Responsibilities:

• Provide exceptional customer service and be the main point of contact for Hyundai owners bringing their vehicles in for service or repairs.
• Listen to customer concerns, accurately document their requests, and effectively communicate this information to our technicians.
• Coordinate with our service technicians to ensure timely and efficient service and repairs.
• Keep customers informed about the status of their vehicles and provide updates as necessary.
• Address any customer concerns or issues that may arise during the service process.
• Assist with scheduling appointments and managing the service department's workflow.
• Provide cost estimates to customers and obtain necessary authorizations for repairs.
• Maintain accurate and up-to-date records of all service transactions and customer interactions.

Requirements:

• Proven experience as a service writer in a Hyundai dealership or similar automotive environment.
• Excellent communication and customer service skills.
• Knowledge of Hyundai vehicles and their service requirements.
• Strong organizational and multitasking abilities.
• Attention to detail and the ability to accurately document customer concerns and requests.
• Ability to work effectively in a fast-paced and high-pressure environment.
• Familiarity with automotive service software and systems.
• Availability to work weekends and occasional evenings as required.

Benefits:

• Competitive compensation ranging from $60000 - $120000 per year.
• Medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid vacation and holidays.
• Training and development opportunities.
• Employee discounts on vehicle purchases, parts, and services.

About the Company:

Key Hyundai of Manchester is a premier Hyundai dealership located in Vernon, Connecticut. With a commitment to providing exceptional customer service and high-quality automotive solutions, we strive to exceed our customers' expectations at every opportunity. Our service department is staffed by experienced technicians who are dedicated to ensuring that our customers' vehicles are well-maintained and in optimal condition. Join our team and become a part of a dynamic and customer-focused organization!