Who we are looking for -
The Head of Global Communications is responsible for leading and executing a strategic external and internal communications program, in support of our purpose to help create better outcomes for the world’s investors and the people they serve. This new role will drive integrated communication activities including internal, executive, client, crisis and social communications. The Head of Global communications will also be responsible for reputation management initiatives, including the global Public Relations (PR) program and Global Events management. This senior leadership position requires a strong understanding of the financial services industry and landscape with organizational leadership to drive a highly visible communications strategy in partnership with senior leaders and business partners. The successful candidate will collaborate closely with senior leadership, craft clear, consistent, and compelling messages to enhance our organizational culture and our market presence, foster employee engagement, and promote understanding of key business objectives.
Responsibilities & Tasks Include:
- Develop a strategic approach to integrated communications that amplify State Street’s reputation through clear and impactful communications, events and social media engagement
- Craft high-level narratives that underpin our strategy, elevate our external presence, and deliver successful results and outcomes
- Cascade a communication strategy that ensures key messages are aligned with our purpose at both corporate and individual level
- Optimize a corporate message map to ensure consistent, clear and strategic communication across all internal and external channels
- Execute the internal communications strategy for State Street to ensure employees understand our purpose, strategy and associated priorities so they can execute in support of our clients and shareholders, as well amplify State Street’s culture, benefits and talent focus
- Enhance the employees’ and clients’ experience with State Street through a high quality and differentiated global events program
- Lead a team of diverse, skilled communicators dedicated to internal and external communication activities and manage resources to deliver a robust presence in an efficient and timely manner
- Provide strategic and innovative direction and management of:
- Global PR and social media programs and teams
- Internal communications plan and program that strengthen employees’ understanding of business goals, improve cross-functional communications and inspire and engage employees
- Communications that employees access across internal channels including email, newsletters, digital signage, corporate intranet, internal social media, and events such as Town Halls
- Communications strategy for our clients and internal client-facing teams
- External sponsorship strategy, messaging, positioning and promotion
- Strategic positioning of executive platforms both internally and externally
- Develop strong relationships with local, national and global media
- Cultivate strong relationships with internal stakeholders including key executive members, business leaders, Global Human Resources, Global Marketing colleagues, Thought Leadership and Investor Relations to develop new ways to influence the market’s perception of State Street
- Set and deliver outcome-based Communications key results and measure and track against KPIs
Required Qualifications & Behaviors:
- 15+ years Institutional financial services industry expertise with the ability to understand changing market dynamics and translate them into communication strategy
- Excellent verbal/written communication skills to engage both internal and external stakeholders, with the ability to articulate complex topics clearly
- Deep experience in reputation and earned media including leading crisis and corporate communications (both public relations and social media)
- Ability to bring innovative ideas on how to effectively communicate with new generation of leaders
- Strong track record of connecting the dots to inform a larger strategy while maintaining an execution oriented mindset
- Strong relationship management skills with ability to influence and gain stakeholder buy-in, globally
- Experience working in a large, complex, global organization with multiple legal entity structures and business lines
- Strong leader and builder of diverse and collaborative teams
- Ability to manage projects across multiple stakeholders, timelines, and key deliverables
- Hands on leader, successful in setting strategy and rolling up sleeves to support execution
- Demonstrated track record of achievement with respect to driving communication programs
- Role model for culture and desired behaviors
- Seasoned leader in driving positive change
Salary Range:
$225,000 - $337,500 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
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