TCWGlobal
Sr Product Design Specialist - Customer Portal
TCWGlobal, San Francisco, California, United States, 94199
Sr Product Design Specialist - Customer Portal (Remote)
Remote
$80-130hr (Based on experience) Weekly pay + medical benefits
3-6 month contract (Excellent potential for extension)
Full- time M-F
Our client has created the best place to share code with friends, co-workers, classmates, and complete strangers. Over 31 million people use their platform to build amazing things together across 97+ million repositories.
As a Product Designer on the Customer Success Engineering team, you will be the creative force behind customer support portal. Your mission is to solve specific design challenges, such as user context switching, ticket form redesign, and information architecture audits among others. Additionally, you will conduct a comprehensive audit of the entire user experience and provide actionable design recommendations.
Responsibilities: Identify unspoken needs and incorporate them into end-to-end design processes. Collaborate with product management and development teams to deliver seamless user experiences. Utilize agile methodologies to iterate on features and build experiments to test new ideas. Ideate & Prototype Synthesize user insights and research to inform design solutions and lead ideation sessions to tackle complex design challenges. Create rapid prototypes using digital and physical tools and demonstrate designs to teams, customers, and stakeholders to gauge feasibility and user perceptions. Develop interactive prototypes and detailed flows for new and existing product features. Accessibility & Design Systems Ensure designs align with and add to company Primer design system and maintain documentation. Advocate for brand adherence and inclusivity principles, ensuring designs are accessible. We're a remote-first company so excellent non-verbal communication is absolutely crucial to your success Communicate effectively with cross-disciplinary teams throughout all stages of design and development. Craft compelling product stories tailored to specific internal audiences. Embody our culture and values. Requirements:
Bachelor's degree in industrial design, Product Design, Human Computer Interaction or at least 5 yrs of work experience in product design 5+ yrs experience in Product Design experience in a Global company Must have portfolio sample work showcasing product design work; preferably in customer facing portal work Experience in customer facing portal work Experience in research and interaction design Experience in a more complex and implementation level design experience Experience with Figma and Java Script Experience with CSS and HTML Experience in React based technologies Must have worked in a collaborative and remote work environment Experience working and connecting globally across locations and time zones. Bonus: Experience with customer journey mapping Experience shipping products and/or delivering to customers as a result
Please send your resume. Thanks
TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.
Remote
$80-130hr (Based on experience) Weekly pay + medical benefits
3-6 month contract (Excellent potential for extension)
Full- time M-F
Our client has created the best place to share code with friends, co-workers, classmates, and complete strangers. Over 31 million people use their platform to build amazing things together across 97+ million repositories.
As a Product Designer on the Customer Success Engineering team, you will be the creative force behind customer support portal. Your mission is to solve specific design challenges, such as user context switching, ticket form redesign, and information architecture audits among others. Additionally, you will conduct a comprehensive audit of the entire user experience and provide actionable design recommendations.
Responsibilities: Identify unspoken needs and incorporate them into end-to-end design processes. Collaborate with product management and development teams to deliver seamless user experiences. Utilize agile methodologies to iterate on features and build experiments to test new ideas. Ideate & Prototype Synthesize user insights and research to inform design solutions and lead ideation sessions to tackle complex design challenges. Create rapid prototypes using digital and physical tools and demonstrate designs to teams, customers, and stakeholders to gauge feasibility and user perceptions. Develop interactive prototypes and detailed flows for new and existing product features. Accessibility & Design Systems Ensure designs align with and add to company Primer design system and maintain documentation. Advocate for brand adherence and inclusivity principles, ensuring designs are accessible. We're a remote-first company so excellent non-verbal communication is absolutely crucial to your success Communicate effectively with cross-disciplinary teams throughout all stages of design and development. Craft compelling product stories tailored to specific internal audiences. Embody our culture and values. Requirements:
Bachelor's degree in industrial design, Product Design, Human Computer Interaction or at least 5 yrs of work experience in product design 5+ yrs experience in Product Design experience in a Global company Must have portfolio sample work showcasing product design work; preferably in customer facing portal work Experience in customer facing portal work Experience in research and interaction design Experience in a more complex and implementation level design experience Experience with Figma and Java Script Experience with CSS and HTML Experience in React based technologies Must have worked in a collaborative and remote work environment Experience working and connecting globally across locations and time zones. Bonus: Experience with customer journey mapping Experience shipping products and/or delivering to customers as a result
Please send your resume. Thanks
TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.