Technical Supporter Job at Creative Financial Staffing in Dublin

Help Desk Technician ABOUT THE COMPANY & HELP DESK TECHNICIAN: Organization prides itself on providing outstanding customer service to their internal employees. Excellent leadership team with an open door policy. Laid back casual environment. Fantastic work space and facility. RESPONSIBILITIES OF THE HELP DESK TECHNICIAN: ~ As part of a desktop support team, collaborate to provide tier 1 support to all end-points, including employees, labs and classroom support for Mac and PC computers, and tablets. In coordination with the IT Service Desk, provide support for other common workplace technologies, such as desk phones, soft-phones, headsets, printers and multi-function devices. Collaborate with other desktop support staff for effective knowledge transfer and workload balancing across platforms. EXPERIENCE PREFERRED FOR THE HELP DESK TECHNICIAN: ~ Minimum 1 year of experience as a desktop support specialist or equivalent. Strong knowledge of Windows and/or Mac OS (Windows preferred).