As a Digital Service & CX Analyst – Experience Designer , you’ll leverage your knowledge of experience design to ensure projects, products, and processes are customer-centric and data-driven. You’ll gather insights into customer needs, behaviors, and pain points to inform design decisions and work across the organization to ensure cross-functional teams understand our customers’ expectations.
Key Responsibilities
- Working collaboratively with Product, Technology, and Research teams to deliver exceptional customer experiences and drive business impact.
- Using qualitative and quantitative data to generate insights and opportunity areas for further exploration, and to enable/prioritize design decisions.
- Mapping existing and future state customer experiences through journey maps.
- Ensuring all projects are documented and implemented as designed.
- Conducting cross-functional design workshops across the organization.
- Continually advocating for the value of a design-led way of working.
On a given day, you’ll work in a dynamic office environment as an Experience Design subject matter expert. You’ll collaborate with program managers, technologists, data teams, and product teams to bring the human experience to the forefront. You’ll thrive in this position if you can work both independently and collaboratively.
What You’ll Bring to the Team
Required Qualifications
- Experience : Business Operations Analysis experience: 3 years or more; Telecommunications and/or experience with technology/software products: 3 years or more.
- Education : Bachelor’s degree in Business Administration or related field or equivalent experience.
- Technical Skills : Personal computer and software applications (i.e., Word, Excel, Visio, etc.); Design software (i.e., Figma, Adobe Creative Suite, LucidChart).
- Skills : Design thinking, experience design, ability to analyze and synthesize complex data, storytelling.
- Abilities : Align design initiatives with business goals; design and facilitate workshops; communicate effectively orally and in writing; define key performance indicators/metrics; manage multiple projects simultaneously; document, prepare, and present data-driven presentations; make decisions and solve problems while working under pressure; partner with internal and external stakeholders.
Preferred Qualifications
- Experience in a design role.
- Understanding and application of behavioral psychology to product/process design.
- A passion for innovation and designing for diverse user needs.
- Experience in journey mapping and translating research into actionable initiatives/projects.
Employee Type:
FullTime
Location:
Stamford, CT, US
Job Type:
Digital Experience and Content Strategy