Usepylon
Become the first Product Marketer at Pylon.
We're a startup based in San Francisco backed by a16z, General Catalyst, and Y Combinator.
We're building the next-generation customer support platform.
We're growing exceptionally fast. In two years we've gone from 0 to 396 customers with a current pipeline almost all inbound.
Our market is massive. We compete with giants like Salesforce Service Cloud ($8.3B/yr) and Zendesk ($1.3B/yr).
Your job is to become the Pylon product expert and help educate the prospects and customers on how it works.
The Product
- We're building the first customer support platform built for B2B companies.
- We fully replace support platforms like Zendesk, Intercom, Salesforce Service Cloud.
- Our customers are early-stage B2B tech companies.
- Check out the demo video on our website (usepylon.com ) or our docs (docs.usepylon.com ).
Your Immediate Projects
- Post product updates 5x/week on LinkedIn & X (example ).
- Write case studies.
- Create product guides and blog posts.
- Kickstart Pylon Academy.
- Manage our product documentation .
- Manage our marketing site .
- (Loose) Assist with sales collateral.
About Us
- Full team is 20+ people and growing quickly.
- You'd be under the GTM team which consists of 2 AEs, 1 growth marketer, and 1 founder.
- Located in-person in San Francisco (690 5th St).
- Series A, $20M raised to date.
Requirements
- You've done the role before and can work autonomously.
- You're a clear and concise writer.
- Be able to write in a startup-friendly, "non-corporate" and "non-marketing" tone.
- 2+ years product marketing experience.
- 2+ years working at a B2B SaaS startup.
- Located in SF and excited to work in-person 5x/week.
- Excited about working at an early-stage startup.
Nice to Haves
- You have good design sense.