Infrastructure Engineer - IS Systems Specialist III (Open & Promotional)

The County of San Mateo's Information Services Department seeks a qualified Infrastructure Engineer . Under general supervision, this individual performs the most complex and varied technical tasks related to the configuration, troubleshooting, maintenance, and monitoring of the County's infrastructure; serves as a technical leader and subject matter expert in specific area(s); designs, analyzes, manages, and maintains multiple physical and virtual server infrastructures and storage systems ensuring proper integration of these components with existing system architecture; configures, manages, and monitors backup infrastructure; provides recommendations, support, and training to other information services support staff and County users in areas of responsibility; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from assigned IS Systems Supervisor. May exercise technical and functional direction over and provides training to lower-level staff on a project basis.

CLASS CHARACTERISTICS
This is the advanced journey class in the IS Systems Specialist series. Incumbents serve as subject matter experts in specific area(s), perform complex and varied technical support, provide analytical support for County-wide infrastructure, and frequently solve problems requiring analysis of unique issues or problems without precedent and/or structure. Incumbents serve as technical lead for assigned projects.

THE IDEAL CANDIDATE for this position will have:

• 10+ years of industry experience.
• Deep technical knowledge of virtualized infrastructure, Linux and Windows Operating Systems, and data center management.
• Strong understanding of active directory domain services, storage environments, data center management, disaster recovery solutions, and backup environments.
• Understanding of cloud computing.
• Strong interpersonal and communication skills.
• Experience providing IT support at a hospital.
• Experience supporting Hyperconverged solutions in a virtual environment.
• Experience installing, configuring, and supporting a VMware Horizon virtual desktop environment.

PRIMARY RESPONSIBILITIES

• Analyzes, installs, configures, maintains, and monitors hardware and software upgrades to ensure effective server performance.
• Configures and implements real-time monitoring to identify and resolve service outages and critical resource shortages in a timely and efficient manner.
• Monitors system performance to identify and troubleshoot deficiencies in design, security, installation, and/or integration with other technologies.
• Researches, recommends, and implements system enhancements to improve the performance and reliability of the system.
• Develops and recommends comprehensive standards, policies, procedures, and technical documentation pertaining to system maintenance and infrastructure.
• Provides specialized and complex technical support and assistance to staff concerning assigned systems.
• Serves as technical lead for assigned projects, including developing project budget and allocating resources.
• Provides direction during major server incidents to ensure an expedient response and resolution.
• Functions as a liaison between project managers, analysts, data specialists, communications specialists, and client systems specialists.
• Provides recommendations to managers and supervisors on the development of long- and short-term system infrastructure plans.
• Participates in the review and recommendation of contracts with outside vendors and consultants.
• Stays abreast of new trends and innovations in technology related to County operations.
• Writes and maintains user and technical operating instructions and documentation; provides training to users and other technical staff.
• Performs other duties as assigned.

KNOWLEDGE OF:

• Advanced infrastructure design, architecture, configuration, installation, and maintenance methods and techniques.
• Advanced techniques and methods of server infrastructure evaluation, implementation, and documentation.
• Advanced troubleshooting, configuration, and installation techniques.
• Principles and practices of project management.
• Principles of computer operating systems, enterprise infrastructure, and peripheral components.
• Advanced principles and practices of designing, installing, managing, and maintaining virtualization technologies.
• Principles and practices of configuring and using system monitoring tools.
• Principles and practices of configuring and implementing system backup solutions.
• Procedures for creating and modifying systems security.
• Applicable regulatory relevant to assigned area of responsibility.
• Modern office practices, methods, and computer equipment and applications related to the work.

EDUCATION AND EXPERIENCE:
Equivalent to graduation from an accredited four-year college or university with major coursework in management information systems, computer science, or a related field and four (4) years of increasingly responsible experience in supporting and implementing information technology infrastructure and/or server administration.

LICENSES AND CERTIFICATIONS:
Some positions may require possession of, or ability to obtain, a valid California Driver's License. Some positions may require possession of, or ability to obtain, industry-recognized information technology certifications.

PHYSICAL DEMANDS:
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Standing in and walking between work areas is frequently required.

ENVIRONMENTAL ELEMENTS:
Employees work in an office environment with moderate levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.

APPLICATION PROCESS:
Applications for this position will only be accepted online. If you are currently on the County's website, you may click the 'Apply Online' button above or below. If you are not on the County's website, please go to to apply. A supplemental application form must be submitted in addition to the standard County employment application form.

TENTATIVE RECRUITMENT SCHEDULE:
Final Filing Date: Continuous until filled. Screening: TBD. Combined Panel Interviews: TBD.

ABOUT THE COUNTY:
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California.

The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.