Business Operations Manager, Marketing and Communications

Job Summary

The Business Operations Manager optimizes and supports the core operations and business management activities of M&C, reporting to the Head of Communications. The Business Operations Manager will work closely with the department's Senior Coordinator to review and input vendor transactions/invoices and expense reports/reimbursements, as well as assist with budget development and monitoring. (Training on HBS systems such as B2P, Concur, and other financial management tools will be provided.) There are other business operations functions and tasks that the person in this position will coordinate and manage, with some freedom to develop new systems to allow for project management and tracking. The Business Operations Manager should require minimal supervision and be able to anticipate and resolve problems -- updating supervisor on status of projects.

Position Description

• Manage and optimize business and operational processes, with a particular focus on department-wide financial processes (e.g., purchasing, forecasting, reporting), serving as 'in-house' expert on related systems and tools.
• Conduct periodic financial tracking and other analyses in conjunction with the director to provide ongoing information about departmental impact and outputs.
• Manage reporting and compliance requests from HR and Finance, working with the Managing Director, and serve as a departmental liaison in School-wide Business Coordinator and HR Partners meetings.
• Identify additional opportunities to systematize, optimize, and maintain administrative support across groups.
• Work with the team to develop, implement, and maintain tools and processes to support cross-departmental learning, communication, and operations.
• Manage PDF remediation with outside firm (making PDFs that are posted on the internet and HBS intranets accessible).
• Manage the hiring of independent contractors as needed, via Fieldglass/DZX (Harvard’s system for hiring contingent workers).
• Manage updates to M&C Quarterly Report (on Intranet).
• Manage campus tour schedule and updates.
• Development of RFPs for hiring of any external firms/vendors.
• Coordinate with OGC and Trademark Office on logo usage issues.
• Work with Coordinator as needed on activities such as space allocation, facilities issues, and serving as first-line contact for operational staff inquiries.
• Manage special projects based on the evolving needs of the M&C group. Potential projects may relate to department-wide operations, cross-School collaborations, and unique group-specific opportunities.
• This role is responsible for other duties as assigned.

Basic Qualifications

• High School Diploma, GED, or equivalent is required.
• 5+ years of related administrative experience.
• Education beyond high school may count toward experience.

Additional Qualifications and Skills

This position requires a self-starter with excellent organization, project management, communication, and interpersonal skills. The candidate should have good professional judgment, know when to ask questions, when to take initiative, and how to prioritize work in a fast-moving environment. The ideal candidate possesses the integrity to handle confidential information with discretion and the initiative and confidence to work independently. Strong problem-solving skills, attention to detail, and customer service skills are essential. Requires strong proficiency in using technology to support administrative, database and communications functions. Strong Excel skills are also required. Experience with budget management and related tools is a plus.

Additional Information

This is a 40-hour/week, overtime-eligible position.

This is a hybrid position which we consider to be a combination of remote and onsite work at our Boston, MA based campus. HBS expects all staff to be onsite a minimum of 3 days per week and departments provide onsite coverage Monday - Friday. Specific hours and days onsite will be determined by business needs and are subject to change with appropriate advanced notice.

We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.

A cover letter is required to be considered for this opportunity.

Harvard Business School will not offer visa sponsorship for this opportunity.

Culture of Inclusion : The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here

Benefits

We invite you to visit Harvard's Total Rewards website ( ) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Work Format

Hybrid (partially on-site, partially remote)

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify this excellence while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.