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Anthropic

User Experience Researcher

Anthropic, San Francisco

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About the role

As the second user researcher at Anthropic, you'll drive research strategy for key product areas in an environment that deeply values user insights:We inform critical decisions through rigorous research, with stakeholders who eagerly incorporate data into their decision-makingResearch has a seat at the table for product strategy and roadmapping, helping ensure we build the right things for our usersWe work as a lean team focused on high-impact projects across a diverse range of product areas and user needsWe partner extensively with teams across the company, from AI research to marketing, while maintaining especially close collaboration with product designWe combine qualitative and quantitative methods to drive understanding of user needs in this rapidly evolving spaceResponsibilities:

Gather context and prioritize the most important and high-leverage research opportunities in your area(s)Lead research initiatives that inform strategic product decisionsDesign and execute both qualitative and quantitative research studies with a focus on efficiency and impactBuild effective partnerships with PMs and other product leadersSynthesize findings into actionable recommendations, valuing speed of delivery over polish of outputCommunicate research findings effectively through excellent storytelling, customizing communication based on stakeholder needsDrive concrete impact while maintaining high quality, even with quick turnaround timesYou may be a good fit if you have:

8+ years of industry UX research experienceA track record of driving successful product decisions through your researchAdvanced expertise in quantitative methods (surveys and data analysis)Mastery of qualitative research methodsExperience thriving in ambiguous situations within rapidly growing or changing organizationsExcellent prioritization skills with ability to synthesize multiple inputs and drive focus toward highest-impact workStrong problem-solving capabilities with a record of turning constraints into opportunitiesAbility to communicate research insights in compelling, memorable ways that drive clear actionKeen product intuition with a talent for identifying opportunities and generating creative product possibilitiesProven ability to forge strong partnerships with product managers, designers, and cross-functional stakeholdersStrong candidates may also:

Have a master’s or PhD in HCI, Cognitive Psychology, Social Psychology, Anthropology, Information Science, Sociology, or other social/behavioral sciencesHave experience doing research for developer tools and API productsHave experience with LLMs

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