Teleperformance USA
Social Media Content Moderator
Teleperformance USA, Fort Pierce, Florida, United States, 34945
About Us Teleperformance is a global, digital business services company that delivers advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
Be one of the first applicants, read the complete overview of the role below, then send your application for consideration. We have over 500,000 inspired and passionate people speaking more than 300 languages, allowing us to be a force of good in supporting our communities, clients, and the environment. Benefits of Working with Us
Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Our Approach We make people's lives simpler, faster, and safer through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise. You will become a key contributor in making that happen as the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond. Your Responsibilities Social Media Content Moderators are responsible for moderating user-generated content on our clients' platform by reviewing strong graphic images, videos, and/or written content to ensure the content meets the community guidelines and to escalate any content that violates the parameters set. This role is key in providing a positive social experience for all users. Review content to determine community guidelines are met while upholding a high standard of accuracy and quality Participate in frequent refresher training to always implement correct policies Comply with the performance indicators or parameters defined by the specific client's operation Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information Participate in continuous training programs established by the company for optimal development in the role Comply with all the orders, instructions, procedures related and complementary to the role Able to moderate traumatic, sensitive and potentially offensive content Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy and product improvements Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards What We're Looking For
Experience navigating internet websites including social media, commercial websites, etc. Strong spelling, grammar, and reading skills Strong emotional intelligence and resilience Comfortability reviewing internet content that may be deemed inappropriate and/or contain explicit material Attention to detail Ability to be flexible in order to meet changing business needs (days off/hours) Logical problem-solving skills Availability to work various shifts Experienced with Windows operating systems Strong computer skills with ability to use multiple windows and/or programs at the same time Ability to type 25 wpm Over 18 years of age High School Graduate or GED or higher (proof required to be provided) Predictable and reliable attendance What We Prefer
Experience in reviewing/monitoring social media Consistent work history Proven oral & written communication skills Be Part of Our Family We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Be one of the first applicants, read the complete overview of the role below, then send your application for consideration. We have over 500,000 inspired and passionate people speaking more than 300 languages, allowing us to be a force of good in supporting our communities, clients, and the environment. Benefits of Working with Us
Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Our Approach We make people's lives simpler, faster, and safer through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise. You will become a key contributor in making that happen as the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond. Your Responsibilities Social Media Content Moderators are responsible for moderating user-generated content on our clients' platform by reviewing strong graphic images, videos, and/or written content to ensure the content meets the community guidelines and to escalate any content that violates the parameters set. This role is key in providing a positive social experience for all users. Review content to determine community guidelines are met while upholding a high standard of accuracy and quality Participate in frequent refresher training to always implement correct policies Comply with the performance indicators or parameters defined by the specific client's operation Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information Participate in continuous training programs established by the company for optimal development in the role Comply with all the orders, instructions, procedures related and complementary to the role Able to moderate traumatic, sensitive and potentially offensive content Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy and product improvements Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards What We're Looking For
Experience navigating internet websites including social media, commercial websites, etc. Strong spelling, grammar, and reading skills Strong emotional intelligence and resilience Comfortability reviewing internet content that may be deemed inappropriate and/or contain explicit material Attention to detail Ability to be flexible in order to meet changing business needs (days off/hours) Logical problem-solving skills Availability to work various shifts Experienced with Windows operating systems Strong computer skills with ability to use multiple windows and/or programs at the same time Ability to type 25 wpm Over 18 years of age High School Graduate or GED or higher (proof required to be provided) Predictable and reliable attendance What We Prefer
Experience in reviewing/monitoring social media Consistent work history Proven oral & written communication skills Be Part of Our Family We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer