Portland Community College
(PCC Only) Technical Writer (temporary to 10/31/2025) - Workday
Portland Community College, Portland, Oregon, United States, 97204
(PCC Only) Technical Writer (temporary to 10/31/2025) - Workday
Requisition ID req2408
Department Workday
Campus Downtown Center/Hybrid
Employment Type Classified-Full Time
Best Consideration Date Apply by 3/10/2025
Position Summary Job Summary
Under the direction of the Workday Change Management Lead, the Training Technical Writer develops, prepares and maintains documentation for systems, procedures, reporting, and other items for the District. Develops content and writes clear, step-by-step instructions to help PCC staff to successfully complete tasks and processes in Workday ERP. The Training Technical Writer consults with subject matter experts and transforms resulting information into written documentation. Prepares and edits narratives and statistical reports, schedules, and planning materials. Typical Duties and Responsibilities Writes online training modules, videos, tutorials, and other training content. Interviews and consults with project staff, subject matter experts, and external vendors; reads material, conducts research, and/or uses other methods to become familiar with subject matter to be documented; proactively seeks clarification as necessary. Gathers and analyzes technical information associated with the Employee Resource Planning system (Workday) to develop technical documentation, publications, user manuals and other training materials. Recommends and assists in the design and standardization of training materials, programming documentation, procedures, methods, manuals, reference, and other materials. Reviews documents authored by others for currency, technical accuracy, and grammar. Edits, standardizes, and/or makes changes to material prepared by others. Ensures documentation is written in a uniform voice and is of professional quality. Maintains and organizes documentation repository; maintains records and files of revisions as appropriate; manages updates and revisions. Develops and documents standards, templates, and style guides that are consistent with Portland Community College brand guidelines. Acts as a resource in common documentation approach. Authors, edits, and maintains a database of Quick Resource Guides, Administrative Process Guides and Help Articles.. Selects or develops photographs, drawings, sketches, diagrams, and/or charts to illustrate material as needed. Provides research assistance as needed. Performs other related duties as assigned.
Knowledge, Skills, and Abilities Knowledge of: Capabilities of information technology systems including but not limited to Enterprise Resource Planning (ERP) systems such as SAP, PeopleSoft, Oracle, etc. Knowledge of Workday is a plus. Grammar and style standards such as AP-Style. Excellent spelling and punctuation. Business procedures and methods as well as process mapping and flow charting. Instructional Design Practice and Accessibility preferred Skills in: Expressing difficult and complex technical concepts clearly and concisely both orally and in writing; Utilizing computer technology for communication, data gathering, and documentation; Analyzing, interpreting, and simplifying technical information. Ability to: Create written materials that are free of grammar and spelling errors; Meet specified deadlines; Proofread own copy; Review the work of others; Learn and apply college and district policies and procedures; Work collaboratively with diverse academic, cultural, and ethnic backgrounds of community college students and staff; Work independently and as part of a team; Learn the characteristics of new systems and update skills to adapt to changing technology. See the classification description for additional information:
Candidate Profile
These qualifications, skills and abilities are critical for success in this position. Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.
Strong communication, collaboration, analytical and organizational skills. Demonstrated ability to take complex written processes and technical language and translate into easy to understand, accessible written and visual content. Knowledge of principles and procedures of technical program documentation; Proven ability to create engaging content using a wide variety of desktop publishing and multimedia software and development tools such as Microsoft Office Suite, Adobe Creative Cloud, HTML, RwD Infopak, Visio, and core Google apps. Ability to work independently and successfully manage multiple priorities and deadlines while clearly managing expectations. Minimum Qualifications
To be considered, your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked).
Associate's degree in computer information systems, management information systems, business administration, communication studies or related field. Three years of technical writing experience which includes document review, and creating document templates and style guides. Experience may substitute for the degree requirement on a year for year basis.
Position Grade 23
Starting Salary Expectations The first two steps of the range are: $68,271.00 and $70,320.00 per year. Higher salary placement may be available based on qualifications, experience and internal equity.
Position Grade Salary Range $68271 to $109553 Annual Salary
FTE 1.0
PCC Benefits
PCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Long-term Disability, Long-term Care, and Auto and Home Insurance programs.
PCC currently fully funds the Oregon Public Employees Retirement System (PERS/OPSRP) pension and contributes an additional 6% into the employee's Individual Account Program under PERS/OPSRP. PCC offers a tax deferred annuity program and a deferred compensation program where employees may save additional pre-tax dollars for retirement.
Additionally, PCC provides a tuition waiver for yourself, domestic partner, and dependent children under 24 years of age. Partial tuition reimbursement for yourself at other accredited institutions (full-time employees only).
Paid Leave: (Pro-rated by FTE for Part-Time Employees)
Starts at 8 hours of vacation leave per month (additional vacation hours with years of service) 8 hours of sick leave per month 24 hours of additional personal leave days per year 12 Paid holidays
View a complete list of PCC benefits.
Working Conditions and Physical Requirements Work environment is in an office or remote home office setting and includes typical computer-related noise levels and paper or equipment generated dust. Learned physical skill is required to perform keyboarding and use peripheral equipment.
Background Check Required Yes
Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation:
Veterans: DD214 Disabled Veterans: DD214 and Letter from the Department of VA
Portland Community College is committed to hiring and retaining a diverse workforce. We are an equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class.
Please note that Portland Community College is not currently able to provide visa (e.g. H1-B Visa) sponsorship for potential employees.
Notice of the Availability of the Annual Security Report: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view Portland Community College's (PCC) most recent Annual Security Report (ASR) on the Department of Public Safety website. The ASR contains current security and safety-related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years. Paper copies of the ASR are available upon request at all Department of Public Safety offices.
Requisition ID req2408
Department Workday
Campus Downtown Center/Hybrid
Employment Type Classified-Full Time
Best Consideration Date Apply by 3/10/2025
Position Summary Job Summary
Under the direction of the Workday Change Management Lead, the Training Technical Writer develops, prepares and maintains documentation for systems, procedures, reporting, and other items for the District. Develops content and writes clear, step-by-step instructions to help PCC staff to successfully complete tasks and processes in Workday ERP. The Training Technical Writer consults with subject matter experts and transforms resulting information into written documentation. Prepares and edits narratives and statistical reports, schedules, and planning materials. Typical Duties and Responsibilities Writes online training modules, videos, tutorials, and other training content. Interviews and consults with project staff, subject matter experts, and external vendors; reads material, conducts research, and/or uses other methods to become familiar with subject matter to be documented; proactively seeks clarification as necessary. Gathers and analyzes technical information associated with the Employee Resource Planning system (Workday) to develop technical documentation, publications, user manuals and other training materials. Recommends and assists in the design and standardization of training materials, programming documentation, procedures, methods, manuals, reference, and other materials. Reviews documents authored by others for currency, technical accuracy, and grammar. Edits, standardizes, and/or makes changes to material prepared by others. Ensures documentation is written in a uniform voice and is of professional quality. Maintains and organizes documentation repository; maintains records and files of revisions as appropriate; manages updates and revisions. Develops and documents standards, templates, and style guides that are consistent with Portland Community College brand guidelines. Acts as a resource in common documentation approach. Authors, edits, and maintains a database of Quick Resource Guides, Administrative Process Guides and Help Articles.. Selects or develops photographs, drawings, sketches, diagrams, and/or charts to illustrate material as needed. Provides research assistance as needed. Performs other related duties as assigned.
Knowledge, Skills, and Abilities Knowledge of: Capabilities of information technology systems including but not limited to Enterprise Resource Planning (ERP) systems such as SAP, PeopleSoft, Oracle, etc. Knowledge of Workday is a plus. Grammar and style standards such as AP-Style. Excellent spelling and punctuation. Business procedures and methods as well as process mapping and flow charting. Instructional Design Practice and Accessibility preferred Skills in: Expressing difficult and complex technical concepts clearly and concisely both orally and in writing; Utilizing computer technology for communication, data gathering, and documentation; Analyzing, interpreting, and simplifying technical information. Ability to: Create written materials that are free of grammar and spelling errors; Meet specified deadlines; Proofread own copy; Review the work of others; Learn and apply college and district policies and procedures; Work collaboratively with diverse academic, cultural, and ethnic backgrounds of community college students and staff; Work independently and as part of a team; Learn the characteristics of new systems and update skills to adapt to changing technology. See the classification description for additional information:
Candidate Profile
These qualifications, skills and abilities are critical for success in this position. Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.
Strong communication, collaboration, analytical and organizational skills. Demonstrated ability to take complex written processes and technical language and translate into easy to understand, accessible written and visual content. Knowledge of principles and procedures of technical program documentation; Proven ability to create engaging content using a wide variety of desktop publishing and multimedia software and development tools such as Microsoft Office Suite, Adobe Creative Cloud, HTML, RwD Infopak, Visio, and core Google apps. Ability to work independently and successfully manage multiple priorities and deadlines while clearly managing expectations. Minimum Qualifications
To be considered, your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked).
Associate's degree in computer information systems, management information systems, business administration, communication studies or related field. Three years of technical writing experience which includes document review, and creating document templates and style guides. Experience may substitute for the degree requirement on a year for year basis.
Position Grade 23
Starting Salary Expectations The first two steps of the range are: $68,271.00 and $70,320.00 per year. Higher salary placement may be available based on qualifications, experience and internal equity.
Position Grade Salary Range $68271 to $109553 Annual Salary
FTE 1.0
PCC Benefits
PCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Long-term Disability, Long-term Care, and Auto and Home Insurance programs.
PCC currently fully funds the Oregon Public Employees Retirement System (PERS/OPSRP) pension and contributes an additional 6% into the employee's Individual Account Program under PERS/OPSRP. PCC offers a tax deferred annuity program and a deferred compensation program where employees may save additional pre-tax dollars for retirement.
Additionally, PCC provides a tuition waiver for yourself, domestic partner, and dependent children under 24 years of age. Partial tuition reimbursement for yourself at other accredited institutions (full-time employees only).
Paid Leave: (Pro-rated by FTE for Part-Time Employees)
Starts at 8 hours of vacation leave per month (additional vacation hours with years of service) 8 hours of sick leave per month 24 hours of additional personal leave days per year 12 Paid holidays
View a complete list of PCC benefits.
Working Conditions and Physical Requirements Work environment is in an office or remote home office setting and includes typical computer-related noise levels and paper or equipment generated dust. Learned physical skill is required to perform keyboarding and use peripheral equipment.
Background Check Required Yes
Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation:
Veterans: DD214 Disabled Veterans: DD214 and Letter from the Department of VA
Portland Community College is committed to hiring and retaining a diverse workforce. We are an equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class.
Please note that Portland Community College is not currently able to provide visa (e.g. H1-B Visa) sponsorship for potential employees.
Notice of the Availability of the Annual Security Report: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view Portland Community College's (PCC) most recent Annual Security Report (ASR) on the Department of Public Safety website. The ASR contains current security and safety-related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years. Paper copies of the ASR are available upon request at all Department of Public Safety offices.