Yancey Bros.
Description
Who We Are:
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
What You Will Be Doing:
As a Service Writer / Advisor you will support the Service Manager and act as a liaison between service technicians and customers. This person gathers details from the customer to understand the equipment issues and clearly communicate those issues to the service team for swift resolution. In turn, the Service Writer / Advisor communicates back to the customer with information regarding what was found to be the root cause of the issue, the repair taken to resolve and potential actions needed to prevent in the future. Also, this person will be responsible for upselling additional parts and service when opportunities arise based on inspection findings and the recommended actions / maintenance from the manufacturer. Finally, the Service Writer / Advisor delivers superior customer experience.
Primary Responsibilities:
Interact with customers, listen to their concerns / issues, and provide updates throughout the service repair process (inspection to invoice)
Work within the dealership systems, including the customer communication platform, Modern, to ensure customer understanding and preferred contact info as well as providing updates on estimates, quotes, and repair progress
Consulting with Service Manager and technicians about needed repairs and alternatives that can be offered to meet customer needs
Communicate with customer proper maintenance and practices to limit downtime and extend the life of their equipment
Upsell parts and service, selling the value of Yancey Bros Co, including additional warranty and CVA options
Ensure YBC is delivering superior customer service and addressing situations where the customer does not feel we have delivered
Additional Responsibilities:
Participate in required safety program, and work in a safe manner.
Additional duties as assigned by manager.
Who We Are Looking For:
To be successful in this position you must have a strong desire to learn. You should be very self-motivated, disciplined and possess a sense of urgency with a desire to provide superior customer service. The ability to take direction and work in a team environment is essential to this position as well.
Education/Experience:
Bachelor’s Degree, Associate’s Degree, or Technical School degree in related field required or Equivalent equipment and customer relations experience can be substituted.
Required Qualifications/Skills:
High energy, excellent listening / communication skills, and a strong work ethic required
Good technical aptitude
Patient disposition and ability to resolve conflict
Comprehension skills to quickly understand customer concerns as well as potential complex technician recommendations
Skilled in ‘Basic’ computer applications - Word, PowerPoint, Excel, Acrobat and other computer applications associated with the position
The ability to communicate through email and phone - sending & receiving notes, attachments, etc.
Effective use of Cat Systems (or ability to learn)
Preferred Qualifications/Skills:
Industry or segment specific experience is preferred
Values:
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal candidates will demonstrate the following values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
Competitive Pay
Individual Bonus Opportunities Available
Technician Tool Allowance
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness Program
Medical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time Off
Paid Holidays
Paid Sick Leave
Career Development
Tuition Reimbursement
Ongoing Training
Advancement Opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Who We Are:
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
What You Will Be Doing:
As a Service Writer / Advisor you will support the Service Manager and act as a liaison between service technicians and customers. This person gathers details from the customer to understand the equipment issues and clearly communicate those issues to the service team for swift resolution. In turn, the Service Writer / Advisor communicates back to the customer with information regarding what was found to be the root cause of the issue, the repair taken to resolve and potential actions needed to prevent in the future. Also, this person will be responsible for upselling additional parts and service when opportunities arise based on inspection findings and the recommended actions / maintenance from the manufacturer. Finally, the Service Writer / Advisor delivers superior customer experience.
Primary Responsibilities:
Interact with customers, listen to their concerns / issues, and provide updates throughout the service repair process (inspection to invoice)
Work within the dealership systems, including the customer communication platform, Modern, to ensure customer understanding and preferred contact info as well as providing updates on estimates, quotes, and repair progress
Consulting with Service Manager and technicians about needed repairs and alternatives that can be offered to meet customer needs
Communicate with customer proper maintenance and practices to limit downtime and extend the life of their equipment
Upsell parts and service, selling the value of Yancey Bros Co, including additional warranty and CVA options
Ensure YBC is delivering superior customer service and addressing situations where the customer does not feel we have delivered
Additional Responsibilities:
Participate in required safety program, and work in a safe manner.
Additional duties as assigned by manager.
Who We Are Looking For:
To be successful in this position you must have a strong desire to learn. You should be very self-motivated, disciplined and possess a sense of urgency with a desire to provide superior customer service. The ability to take direction and work in a team environment is essential to this position as well.
Education/Experience:
Bachelor’s Degree, Associate’s Degree, or Technical School degree in related field required or Equivalent equipment and customer relations experience can be substituted.
Required Qualifications/Skills:
High energy, excellent listening / communication skills, and a strong work ethic required
Good technical aptitude
Patient disposition and ability to resolve conflict
Comprehension skills to quickly understand customer concerns as well as potential complex technician recommendations
Skilled in ‘Basic’ computer applications - Word, PowerPoint, Excel, Acrobat and other computer applications associated with the position
The ability to communicate through email and phone - sending & receiving notes, attachments, etc.
Effective use of Cat Systems (or ability to learn)
Preferred Qualifications/Skills:
Industry or segment specific experience is preferred
Values:
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal candidates will demonstrate the following values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
Competitive Pay
Individual Bonus Opportunities Available
Technician Tool Allowance
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness Program
Medical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time Off
Paid Holidays
Paid Sick Leave
Career Development
Tuition Reimbursement
Ongoing Training
Advancement Opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)