LEAD MULTIMEDIA TECHNICIAN Job at Compass Group, North America in Collegeville

LEAD MULTIMEDIA TECHNICIAN

Location: Pfizer, 500 Arcola Rd, Collegeville, PA 19426

Schedule: Full Time; Monday through Friday, 8-hour shift between 7am-5pm.

Requirement: AV and production experience.

Job Summary

Oversee the daily operation, coordination, execution, and support of the audiovisual systems and requirements of executive, educational, and routine meetings in a fast-paced, customer service focused conference center environment.

Key Responsibilities:

1. Oversees testing, maintenance, asset management, operation, and tear down of audiovisual (AV) and videoconference (VTC) equipment.
2. Provides best effort assistance to fulfill any audiovisual technical requirements as assigned.
3. Provides a monthly report containing room usage data, open action items, equipment maintenance, and upcoming preventive maintenance schedules.
4. Maintains the process used to create trouble tickets, customer issue resolution logs, and asset management.
5. Executes all aspects of videoconference support including call set up, end user training, troubleshooting, and follow through on escalation of issues.
6. Provides consultation and education to all levels of end users on presentation technologies.
7. Troubleshoots audiovisual and videoconferencing related technology.
8. Performs regular preventive maintenance checks.
9. Escalates housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate department.
10. Maintains understanding of current and new presentation technology.

Preferred Qualifications:

1. High School diploma or equivalent a must.
2. Three to five years audiovisual technology management experience.
3. Three to five years AV and presentation technologies experience.
4. Three to five years customer service experience.
5. Thorough working knowledge of the operation and troubleshooting of AV and videoconferencing related technology.
6. Strong customer service and communications skills required.
7. Working knowledge of Microsoft Office (Word, Excel, Lync, PowerPoint, Outlook).
8. Ability to facilitate tasks with internal and external staff to assure meeting and event success.
9. Understanding of normal business and office procedures.
10. Experience working in a fast-paced university/conference center environment.
11. Self-motivated independent thinker.
12. A CTS certification by InfoComm.
13. Industry relevant training or technical courses a plus.
14. Basic familiarity with commercial/institutional building design and construction.

About Compass Group: Achieving leadership in the foodservice industry.

Compass Group is an equal opportunity employer.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.