Compass Group, North America
LEAD MULTIMEDIA TECHNICIAN Job at Compass Group, North America in Collegeville
Compass Group, North America, Collegeville, PA, United States, 19426
LEAD MULTIMEDIA TECHNICIAN
Location: Pfizer, 500 Arcola Rd, Collegeville, PA 19426
Schedule: Full Time; Monday through Friday, 8-hour shift between 7am-5pm.
Requirement: AV and production experience.
Job Summary
Oversee the daily operation, coordination, execution, and support of the audiovisual systems and requirements of executive, educational, and routine meetings in a fast-paced, customer service focused conference center environment.
Key Responsibilities:
- Oversees testing, maintenance, asset management, operation, and tear down of audiovisual (AV) and videoconference (VTC) equipment.
- Provides best effort assistance to fulfill any audiovisual technical requirements as assigned.
- Provides a monthly report containing room usage data, open action items, equipment maintenance, and upcoming preventive maintenance schedules.
- Maintains the process used to create trouble tickets, customer issue resolution logs, and asset management.
- Executes all aspects of videoconference support including call set up, end user training, troubleshooting, and follow through on escalation of issues.
- Provides consultation and education to all levels of end users on presentation technologies.
- Troubleshoots audiovisual and videoconferencing related technology.
- Performs regular preventive maintenance checks.
- Escalates housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate department.
- Maintains understanding of current and new presentation technology.
Preferred Qualifications:
- High School diploma or equivalent a must.
- Three to five years audiovisual technology management experience.
- Three to five years AV and presentation technologies experience.
- Three to five years customer service experience.
- Thorough working knowledge of the operation and troubleshooting of AV and videoconferencing related technology.
- Strong customer service and communications skills required.
- Working knowledge of Microsoft Office (Word, Excel, Lync, PowerPoint, Outlook).
- Ability to facilitate tasks with internal and external staff to assure meeting and event success.
- Understanding of normal business and office procedures.
- Experience working in a fast-paced university/conference center environment.
- Self-motivated independent thinker.
- A CTS certification by InfoComm.
- Industry relevant training or technical courses a plus.
- Basic familiarity with commercial/institutional building design and construction.
About Compass Group: Achieving leadership in the foodservice industry.
Compass Group is an equal opportunity employer.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
#J-18808-Ljbffr