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Young Truck Sales, Inc.

Young Truck Sales, Inc. is hiring: Service Writer in Canton

Young Truck Sales, Inc., Canton, OH, United States, 44730

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5 days ago Be among the first 25 applicants

Monday-Friday 10:30 am-9 pm

Position Summary: This position is responsible for greeting customers and answering service calls. Prepare customer quotes and communicate with customers. Complete all customer interactions professionally and courteously.

Benefits:

  • Medical, Dental, Vision, Accident, and Critical Illness plans available
  • HSA (healthcare savings account) or FSA (flexible spending account) with employer match
  • 401k with employer-match
  • Company-paid Short Term Disability policy
  • Company-paid Life Insurance policy
  • Paid Time Off
  • Paid sick time
  • Holiday pay
  • Boot voucher

Other Benefits:

  • Wellness Program
  • Employee Assistance Program
  • Service awards
  • Company events/outings
  • Technician referral bonus
  • Event tickets
  • Catered events/lunches

Key Roles:

  • Customer Service
  • Prepare estimates.
  • Assist Service Coordinator
  • Liaison between customer and shop/tech

Duties and Responsibilities:

  • Greet customers, write up the customer’s issue with detailed failure information, answer incoming Service calls, schedule work, and open the Repair Order.
  • Prepare an estimate for the customer, obtain appropriate approval, and communicate it within the department; update estimates and approvals as needed throughout the repair.
  • Keep the customer informed during the repair process.
  • Review completed ROs and post tech stories (edit as needed) to start the invoice process for the customer and assist with invoicing.
  • Assist the Service Coordinator in managing open ROs.
  • Assist in getting Customer purchase order numbers for invoices. Add Tasks as needed (RO maintenance in general).
  • Liaison between customer and shop/tech.
  • Assist with pick-up and delivery as needed.

Qualifications:

  • High school education or its equivalent.
  • Excellent verbal and written communication skills.
  • Strong computer skills. Basic warranty knowledge is preferred.
  • Ability to multi-task and determine priorities.
  • Excellent customer service skills.
  • Possess a valid Ohio driver’s license with the ability to be insured by the Company’s motor vehicle insurance carrier.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Truck Transportation

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