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ZipRecruiter

Telecommunications Architect

ZipRecruiter, Oklahoma City, Oklahoma, United States, 73116

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Job DescriptionJob Description

Overview

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your , creed, , , and , you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include:

Paid Time Off (PTO) after just 30 days

Additional parental and maternity leave benefits after 12 months

Adoption reimbursement program

Paid volunteer hours

Paid training and career development

Medical, dental, vision and life insurance

401k with employer match

Mortgage discount and area business discounts

Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court

Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon

Gourmet cafeteria featuring homemade breakfast and lunch

Convenience store featuring healthy grab-and-go snacks

In-house Starbucks and Dunkin

Indoor/outdoor café with Wi-Fi

Responsibilities

Developing short and long-term strategic Unified Communication technology roadmaps, backed by logical designs that support our enterprise technology roadmaps and key business objectives

Establishing a consistent and progressive strategy and architecture for Unified Communications, exploiting new market opportunities as appropriate.

Partner with the UC Engineers to strategically plan, develop and drive implementation of new initiatives to enhance the business.

Provide oversight and direction of documentation standards for the UC Team

Defines, reviews, and maintains detailed hardware/software technical standards, especially related to design, installation, configuration, management, and maintenance of voice systems

Provides ongoing information to leadership and peers regarding the general health of the environment, as well as enhancements and innovations

Drive services improvements via metrics, root cause analysis, problem management

Act as a technical advisor and work seamlessly with internal business teams, supplier partners, end-users, and solution providers to ensure processes and tools are in place and/or are followed to meet business needs and support the environment.

Work with vendors to secure quotes for hardware and software requirements

Identify optimization and automation opportunities, develop rollout and upgrade plans

Provide guidance, support, training, and mentoring UC Engineers in areas of expertise

Qualifications

Required:

8+ years’ experience with Cisco voice and video technologies including; Cisco Unified Communications Manager, Cisco Unity Connection and Cisco Packaged Contact Center Enterprise

Experience with deploying call recording platforms

Functional knowledge of networking fundamentals including TCP/IP, LAN/WAN/MAN topologies

Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail

Team-focused approach to work

Highly organized and have clear, concise communication skills

Computer-related degree or equivalent experience

Onsite, full-time attendance

Ability to work 100% on-site in Pontiac, Michigan

:

ITIL operational awareness and understanding

CCNP, CCDP or CCIE (Unified Communications / Collaboration / Voice) or equivalent experience

5-7 years of experience in Network Engineering