Account Manager - Communication Services Division Job at Lellyett & Rogers Co. i

Since 1933, L&R has been delivering unmatched service and expert guidance to clients all over the U.S. and Canada. Our service-powered technology continues to help our clients manage their time, assets, and materials so they can focus on more strategic needs. We provide multiple services through our two main divisions: Facility Information Services (FIS) and Communication Services. While the FIS team focuses on construction document management, the Communication Services Division concentrates on providing print and promo goods to the marketing and retail industry.

Our team is what separates us from the crowd. Our average employee tenure is more than 12 years, with many of our experienced professionals celebrating more than 25 years with L&R!

We are looking for a motivated, fun, and professional individual to join our Communication Services Division, becoming part of a fast-growing organization with opportunities for growth and a chance to make a meaningful impact every day.

Job Description:

As an Account Manager, you will be the face of our company, helping customers navigate their questions and concerns while delivering an exceptional experience. You’ll handle inquiries, resolve issues, and work collaboratively with other departments to ensure customer satisfaction.

Job Responsibilities and Tasks:

· Interact with customers daily via phone, email, online chat, or in person, providing support and information on products and services.

· Respond promptly to customer inquiries and complaints; resolve customer concerns and escalate issues to appropriate staff if necessary

· Identify customer needs and provide proactive solutions to improve their experience

· Collect and enter order information in a timely manner

· Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments

· Invoicing and follow-up on past due amounts

· Perform other related duties as assigned

Skills and Qualifications

· Prior experience in a customer-facing role

· Interpersonal and service-oriented communication skills

· Analytical and problem-solving abilities to diagnose issues and recommend effective solutions

· Time management and organizational skills to prioritize tasks and promptly respond to customers via multiple communication channels

· Above average computer skills to use order processing and invoicing system; prior CRM experience is a plus