The Design Director sets the vision for the best user experience. You will create a space for cross-functional partners to collaborate effectively. You will use your knowledge of and experience in the Design Thinking process to collaborate with partner teams, facilitate conversations, create concepts, run design sprints, and build rapid prototypes to test and learn from users and inform prioritization and impact. While working with partners to determine a shared plan forward that balances business, user, and technology considerations, you will create and champion an experience that is highly engaging and usable and deliver pixel-perfect detailed design with your team. By innovating on one of the world's biggest stages, you will have the chance to shape the future of retirement. If you are motivated by complex, purposeful, and engaging challenges, then we invite you to join us on our mission!
Key Responsibilities and Duties
- Lead a team of designers that partner with research, content strategy, data science, legal and compliance, product management and engineering teams to establish modern best practices for end-to-end experience design and delivery, such as design research, journey mapping, personas, storyboards, concept designs, prototyping and final production designs for our end user experiences.
- Express yourself as a considerate thinker that sees the big picture, while understanding the business objectives, weaving viability, desirability and viability into our design decisions.
- Drive the experience with an outcome’s focus, actively scanning the end-to-end experience for new approaches, blending different ideas to challenge the teams with creative, yet effective solutions.
- Lead as an accountable achiever. Others rely on you to get things done, raising the bar for performance, while taking accountability for your own actions.
- Build trust-based relationships across boundaries and encourage collaboration. Show up authentically and adapt your own style to communicate impactfully.
- Express yourself as a continuous learner who is self-aware, curious to learn, and seeks feedback from others to continuously grow, always putting improvement over comfort.
- University (Degree) Preferred
- 5+ Years Required; 7+ Years Preferred
- Sedentary Work
Career Level
9IC
Preferred Experience & Qualifications
- 7+ years of UX design and/or design management experience
- Strong and demonstrated background in: enterprise experience design; consumer product design; mobile platform design in an agile delivery model
- Strong and demonstrated background in: Figma, Sketch, InVision, and Miro
- Eager to be innovative and possess a strong ‘test and learn’ mentality
Note: Candidates may be asked to provide work content to be considered in the selection process.
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Anticipated Posting End Date:
2025-03-28 Base Pay Range: $110,300/yr. - $188,300/yr.Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance.
Company Overview
Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management.
Benefits and Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones.
Equal Opportunity
We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
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