Multimedia Production Officer (Administrative Officer 1)

Are you a creative communicator with the office experience and technical skills to produce video, audio, web-based, and multimedia projects that will shape how the Department of Revenue shares important information with taxpayers and trains its employees? Join our Customer Experience Center Customer Outreach, Relations and Engagement Division! This Multimedia Production Officer role will offer you the chance to share your technical skills while participating in improvements to multi-media content, tax-technical, and agency-specific programs in an innovative, customer-focused, and an employee-centered agency. Find a place for your talents with our team!

In this position, you will create, edit, and finish video and audio recordings for multimedia projects, individually or as part of a group, in support of department training, outreach, and education projects. Our team will rely on you to transform written scripts or storyboards into cohesive assembly edits for initial review, use best practices and independent judgment on visual representation of projects, and assist with a variety of tracking, analysis, and feedback processes. This includes monitoring the completion of agency-specific training, tracking customer views on all videos, reviewing feedback on completed projects, and responding directly to taxpayers, their representatives, and tax practitioner's inquiries via telephone and e-mail. You will also organize and present ideas to large groups and senior management.

Responsiveness, adaptability, and an understanding of principles and techniques related to video, audio, and multimedia production are essential for proposing additional video content or enhancements to existing videos based on customer inquiries, as well as identifying new methodologies in tax outreach and development to make recommendations on new software and outreach resources. Your work with us will ensure every business and taxpayer in Pennsylvania has the information they need to effectively understand and utilize the services and programs our department provides. Take your career to the next level with us!

Interested in learning more? Additional details regarding this position can be found in the position description .

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to two days per week, after the successful completion of in-office training for six months. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience in varied office management or staff work; and bachelor's degree; or any equivalent combination of experience and training.

Additional Requirements:

• You must have at least one year of experience working with Adobe Creative Cloud.
• You must have experience in Audio/Video editing.
• You must be able to perform essential job functions.

Legal Requirements:

• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click the Veterans' Preference tab or contact us at .

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.