Asurion
Director Product Management & Store Design
Asurion, Nashville, Tennessee, United States, 37247
Director Product Management & Store Design
Company Overview:
Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below. For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry but in creating a culture where employees feel valued. We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have, and protection of their devices to ensure they quickly get a replacement or repair if anything goes wrong. What you will be doing: Design and develop products and services tailored to meet the needs of the UBIF channel. Reimagine uBreakiFix experiences to meet evolving customer needs through seamless, customer-centric solutions. Collaborate with UBIF, Marketing, and Client teams to identify potential UBIF customers and their needs. Design candidate products and services that meet customer needs, including features, pricing, and performance levels. Collaborate with the UBIF team to understand current capabilities and determine feasibility of closing any capability gaps. Generate overall recommendations on products to pursue, including creating business cases for bigger investments. Run pilots to confirm product performance. Create recommendations for metrics to track product performance post-launch. Design a holistic and unified customer experience across the UBIF network. Prioritize retail concepts to pilot/test with a focus on improved customer experience. Adhere to internal standards, policies, and procedures. Perform other duties as assigned. Here’s what you’ll bring to the team: Bachelor’s degree in marketing, Product Management, Retail Design, or related field required; advanced degree encouraged. 7+ years in product management and retail store design. Proven ability to design, develop, and deploy revenue-focused customer experience and new products. Experience managing multi-functional business units with P&L, budget, and people management responsibilities. Proven problem-solving and analytical capabilities. Technical Skills: Product lifecycle management, including subscription-based offerings. Market research and analytics tools (e.g., Tableau, Google Analytics). Customer journey mapping and experience design tools. Store layout and design tools/processes. Omni-channel customer experience integration. Data analysis and visualization tools (e.g., Power BI, SQL). Soft/Leadership Skills: Strategic thinking and vision-setting. Strong collaboration and cross-functional leadership. Excellent communication and storytelling abilities. Empathy and customer-centric mindset. Creativity and innovation in design and solutions. Travel Requirements: 50% of time We take care of you (benefits/perks): Competitive pay and benefits including health, dental, and vision Paid time off Continuing education support Ongoing training to grow your skills Seniority level:
Director Employment type:
Full-time Job function:
Product Management and Strategy/Planning Industries:
IT Services and IT Consulting
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Company Overview:
Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below. For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry but in creating a culture where employees feel valued. We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have, and protection of their devices to ensure they quickly get a replacement or repair if anything goes wrong. What you will be doing: Design and develop products and services tailored to meet the needs of the UBIF channel. Reimagine uBreakiFix experiences to meet evolving customer needs through seamless, customer-centric solutions. Collaborate with UBIF, Marketing, and Client teams to identify potential UBIF customers and their needs. Design candidate products and services that meet customer needs, including features, pricing, and performance levels. Collaborate with the UBIF team to understand current capabilities and determine feasibility of closing any capability gaps. Generate overall recommendations on products to pursue, including creating business cases for bigger investments. Run pilots to confirm product performance. Create recommendations for metrics to track product performance post-launch. Design a holistic and unified customer experience across the UBIF network. Prioritize retail concepts to pilot/test with a focus on improved customer experience. Adhere to internal standards, policies, and procedures. Perform other duties as assigned. Here’s what you’ll bring to the team: Bachelor’s degree in marketing, Product Management, Retail Design, or related field required; advanced degree encouraged. 7+ years in product management and retail store design. Proven ability to design, develop, and deploy revenue-focused customer experience and new products. Experience managing multi-functional business units with P&L, budget, and people management responsibilities. Proven problem-solving and analytical capabilities. Technical Skills: Product lifecycle management, including subscription-based offerings. Market research and analytics tools (e.g., Tableau, Google Analytics). Customer journey mapping and experience design tools. Store layout and design tools/processes. Omni-channel customer experience integration. Data analysis and visualization tools (e.g., Power BI, SQL). Soft/Leadership Skills: Strategic thinking and vision-setting. Strong collaboration and cross-functional leadership. Excellent communication and storytelling abilities. Empathy and customer-centric mindset. Creativity and innovation in design and solutions. Travel Requirements: 50% of time We take care of you (benefits/perks): Competitive pay and benefits including health, dental, and vision Paid time off Continuing education support Ongoing training to grow your skills Seniority level:
Director Employment type:
Full-time Job function:
Product Management and Strategy/Planning Industries:
IT Services and IT Consulting
#J-18808-Ljbffr