Orion Global Managed Services US Inc
Audio Visual Technician NYC Job at Orion Global Managed Services US Inc in New Y
Orion Global Managed Services US Inc, New York, NY, United States, 10261
This is a full-time onsite 1099 contract role payable at $34.00 per hour
Senior Audio Visual Technician
The skills needed for this position are:
- Experience in a corporate environment preferred
- Experience with diverse ranges of audio and video systems
- Proficient in diagnosing and resolving issues related to AV equipment (especially Cisco kits) commonly used in meeting rooms, including troubleshooting connectivity problems, ensuring proper functioning, and addressing any technical glitches.
- Basic to solid understanding of TCP/IP networking
- In-depth understanding of Audio/Visual Streaming technology (Skype, Teams, Zoom, Video Conferencing, CODEC) and Cisco kits.
- Customer service mindset and can-do attitude.
- The ability to work both independently and as part of a team
- Willingness to learn new skills, keep up with tech trends, and stay informed of EME
- Patience working with non-tech savvy people and the ability to explain technology in layman's terms as needed
- Knowledge of Microsoft Office 365 environment
- Comfortable with Windows 10 and PC settings
- Audio/Visual troubleshooting skills - able to react quickly towards a successful result as problems arise in a fluid environment.
- A+, Network+, and Microsoft Office Products (or their equivalent) are a plus but not required.
- Understanding of “Bridging Technology” is also a plus.
Duties and Responsibilities Include but are Not Limited to:
- Maintaining meeting room functionality (regular inspection of meeting rooms, ensuring rooms and equipment are in good condition, including checking for any wear and tear, damaged cables, or malfunctioning equipment)
- Evaluate and communicate when meeting rooms need updates or changes (such as new cabling, equipment upgrades, or rearrangement); the contractor will be responsible for executing these refreshes.
- Setup, kickoff, and support conference rooms for meetings as well as corporate events with technology and audiovisual capabilities, ensuring everything runs smoothly.
- Managing AV equipment inventory, including keeping track of what’s available, planning for future needs, and maintaining an organized system.
- As an L2 technician, the ability to handle escalated issues from other staff members who perform meeting room checkouts, in addition to configuration problems, connectivity issues, and any other technical challenges is a must.
- Administer the RMA process.
- On-call white-glove treatment mentality to support onsite executives when needed.
- Go above and beyond the call of duty in the name of customer service.
Pay: $34.00 per hour
Hours: Mon - Fri, occasional overtime where required
Immediate start pending successful interview and relevant checks
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