(PTW) Pole To Win International is hiring: Studio Head - Charleston, SC in Charl

Studio Head

Location: Charleston, South Carolina - On-Site

The Studio Head is responsible for the overall performance of the Charleston studio, overseeing strategy and day-to-day operations with direct or dotted-line oversight of all teams. This role involves growing and managing our Quality Assurance businesses in gaming.

Success in this role will be measured by delivering exceptional results for clients, meeting internal KPIs, and ensuring the studio is poised for organic and new client growth within existing and emerging markets.

This position requires a combination of vision and execution, a background in quality assurance in gaming, a passion for building and growing healthy teams, and a strong sense of entrepreneurship. The ideal candidate will be an adaptable, authentic leader with strong analytical and communication skills who fosters collaboration, enjoys improving processes and mentoring new talent, and has a strong track record managing a large-scale profit center.

What you’ll be doing

• Provide leadership and strategic direction for the site, ensuring employee and client satisfaction, as well as profitability.
• Oversee site operations, ensuring optimal resource allocation and driving improvements to gaming services, especially in quality assurance for game testing.
• Manage the site’s budget and P&L.
• Ensure client SLAs and quality standards are met or exceeded.
• Position the site for growth opportunities with new and existing clients, developing strong client relationships to ensure ongoing satisfaction.
• Improve the organization through the application of best practices, procedures, policies, and technology.
• Ensure site compliance with InfoSec, H&S, legal, and other standards and obligations.
• Mentor direct reports, manage their performance and KPIs, and support development through formalized plans and coaching.
• Support the setup of new projects and enhancements to existing engagements, providing support to key operational initiatives.
• Serve as an escalation point for client concerns.
• Take an active role in the community, representing and promoting the PTW brand.

What we’re looking for

• At least 8 years of progressive experience in managing Quality Assurance Operations in gaming, with a minimum of 3 years leading a site.
• Experience managing operations at a strategic level in a fast-paced, global organization.
• Experience managing teams within the games services sector, including Localization, Quality Assurance, LQA, and Player Support.
• Experience managing P&L.
• Experience as a vendor.
• Experience in client-facing roles with a keen understanding of client goals and a track record of consistently outperforming contractual SLAs and KPIs.
• A proven ability to inspire exceptional performance from teams and act as an ambassador of PTW’s unique culture of quality and flexibility.
• Bachelor’s degree or equivalent experience.
• Experience in outsourced service environments, managing multilingual teams, video games, or change/project management frameworks is a distinct advantage.

Who we are

Since 1994, Pole To Win has provided outsourced Quality Assurance, Customer Experience, and Localization Services to the Interactive Media, IoT, Technology, and e-Learning markets. Our service lines include Quality Assurance, Quality Engineering, Localization, Translation, Customer Experience, Talent Acquisition, and Audio Production.

http://www.ptw.com

Competitive Base Salary & bonus

Full-time benefits