Technical Writer Job at Graham Personnel Services in Greensboro

Graham Personnel Services is seeking a Technical Writer and Training Specialist for a Manufacturing company in High Point.

Contract length: Contract opportunity that would last until the end of August

Hours: 8am-5pm M-F

Onsite opportunity: Not remote

Pay rate: $24/hr

Primary Responsibility: The primary responsibility is the technical development and deployment of training/learning materials for the warehouse facilities using a variety of tools and learning methodologies designed for classroom, eLearning, and on-the-job learning. In this position, you will work closely with subject matter experts and system developers on various campus projects to create/update standard operating procedures, job aids, and infographics. You will also create digital training solutions such as eLearnings and videos to support on-the-job floor training.

Job Duties:

• Work closely with subject matter experts, engineers, system developers, and warehouse operations team to ensure business needs are met through training solutions.
• Adhere to department standards. Design and develop effective standard operating procedures for new and existing operational processes.
• Create scripts, videos, and edit video tutorials.
• Facilitate hands-on exercises in the classroom and in the Fulfillment Center or Distribution Center to acclimate associates to their job roles.
• Develop and maintain the following training materials:
• Standard Operating Procedures
• Infographics, job aids, training exercises, and other instructional materials
• Articulate 360 eLearning
• Training process videos and tutorials
• Perform training administrative functions, including:
• Maintaining a class schedule for learners and courses
• Maintaining a training plan for operations staff; record courses taken
• Set up the training room; coordinate the use of equipment, materials, etc.
• Provide training reports
• Record course evaluation results; revamp based on comments
• Manage the physical learning environment

Knowledge and/or Key Competencies Required:

• Demonstrate strong writing skills as it relates to creating training materials.
• Demonstrate solid skills for utilizing adult learning principles to create/facilitate engaging materials.
• Portfolio of technical writing samples for review.
• Portfolio of eLearning samples for review.
• Presentation is required as part of the interview process.
• Demonstrate PC literacy and proficiency in Microsoft Office, Teams, Excel, and PowerPoint.
• This role will require traveling between the local facilities in High Point and Kernersville.

Knowledge and/or Key Competencies Preferred:

• 2-3 years of technical writing, instructional design, or training experience.
• Work and/or content experience in a Fulfillment Center or Distribution Center.
• Ability to write user-friendly, engaging copy about highly technical subjects.
• Ability to understand and accurately translate technical information for a general audience.
• Experience with content creation using Articulate 360, Adobe Creative Cloud, and learning management systems and publishing software, Workday.

Seniority Level: Not Applicable

Employment Type: Contract

Job Function: Training, Distribution, and Marketing

Industries: Apparel Manufacturing