Capital One National Association
Principal Associate UX/UI Designer - Risk (ERM.xd)We are currently seeking a Lead UX Designer to join our team. We are passionate about advocating for user needs and delivering world-class products that redefine our customers’ day-to-day financial activities.The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.What You’ll Do:
As a leader and maker, you’ll be asked to handle responsibilities, including:Strategy & Planning
Collaborating with technology, product, and business teams to uncover customer and business needs — then translating them into intuitive and engaging digital experiencesTranslating complex ideas into understandable concepts that evolve and enhance the product experienceEngaging in portfolio prioritization to help set the strategy and product road map for the teamManaging through shifting priorities to provide clear direction and input on product prioritization and support early product definitionAdvocating for the customer through human-centered design methods, including discovery, research sketch sessions, and user testingChampioning prioritization of design centered product enhancements grounded in research and analysisWorking with partners and teams across various geographiesEmbracing and advocating for an experience mindsetLeading & Developing Teams
Guiding cross-functional partners in strategy, research, alignment, analysis, design critiques, and design execution tasksNavigating conflict resolution within your team as well as within projects, teams and partner relationshipsDiscovering & Delivering
Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunitiesDemonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teamsParticipating end-to-end product design by:Working with researchers to understand customer needs and define opportunities through usability and empathy studiesFraming problems, defining insights, and designing new methodologies/practices to serve customer needsCreating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypesPlanning and facilitating workshops with internal and external stakeholders to align with business needsDesigning within existing — and creating new — standards to contribute to our internal design system, best practices, and guidelinesStorytelling and presenting visual concepts to various stakeholdersCreating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleaguesManaging & Supporting
Drive and own the design workstream while contributing to the end-to-end design processCollaborate closely with 4+ tech teams to gather and refine requirements, ensuring alignment with overall project goalsActively monitor and anticipate future roadmap items, and prepare the design team for upcoming work and identifying potential challengesAnticipate and address potential blockers by collaborating with cross-functional teamsMaintain open lines of communication with product managers and leadership to advocate for design needs and timelinesEngage with product leaders to get clarity on project timelines, ensuring design deliverables are aligned with development schedulesContinuously iterate on designs throughout the week based on team discussions, feedback and evolving project needs.Refine and adjust designs after handoff to engineering, accommodating technical constraints and timeline adjustmentsBasic Qualification
At least 4 years of experience with User Experience designPreferred Qualifications
Experience in supporting product scope (e.g. requirement gathering, story management)Experience designing for cross channel experiencesExperience working with a variety of business partners and delivering outcomesFamiliarity with design and prototyping tools, particularly FigmaFamiliarity with working in an established design system
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As a leader and maker, you’ll be asked to handle responsibilities, including:Strategy & Planning
Collaborating with technology, product, and business teams to uncover customer and business needs — then translating them into intuitive and engaging digital experiencesTranslating complex ideas into understandable concepts that evolve and enhance the product experienceEngaging in portfolio prioritization to help set the strategy and product road map for the teamManaging through shifting priorities to provide clear direction and input on product prioritization and support early product definitionAdvocating for the customer through human-centered design methods, including discovery, research sketch sessions, and user testingChampioning prioritization of design centered product enhancements grounded in research and analysisWorking with partners and teams across various geographiesEmbracing and advocating for an experience mindsetLeading & Developing Teams
Guiding cross-functional partners in strategy, research, alignment, analysis, design critiques, and design execution tasksNavigating conflict resolution within your team as well as within projects, teams and partner relationshipsDiscovering & Delivering
Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunitiesDemonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teamsParticipating end-to-end product design by:Working with researchers to understand customer needs and define opportunities through usability and empathy studiesFraming problems, defining insights, and designing new methodologies/practices to serve customer needsCreating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypesPlanning and facilitating workshops with internal and external stakeholders to align with business needsDesigning within existing — and creating new — standards to contribute to our internal design system, best practices, and guidelinesStorytelling and presenting visual concepts to various stakeholdersCreating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleaguesManaging & Supporting
Drive and own the design workstream while contributing to the end-to-end design processCollaborate closely with 4+ tech teams to gather and refine requirements, ensuring alignment with overall project goalsActively monitor and anticipate future roadmap items, and prepare the design team for upcoming work and identifying potential challengesAnticipate and address potential blockers by collaborating with cross-functional teamsMaintain open lines of communication with product managers and leadership to advocate for design needs and timelinesEngage with product leaders to get clarity on project timelines, ensuring design deliverables are aligned with development schedulesContinuously iterate on designs throughout the week based on team discussions, feedback and evolving project needs.Refine and adjust designs after handoff to engineering, accommodating technical constraints and timeline adjustmentsBasic Qualification
At least 4 years of experience with User Experience designPreferred Qualifications
Experience in supporting product scope (e.g. requirement gathering, story management)Experience designing for cross channel experiencesExperience working with a variety of business partners and delivering outcomesFamiliarity with design and prototyping tools, particularly FigmaFamiliarity with working in an established design system
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