Service Designer Job at Insight Global in Basking Ridge

Role: Service Designer (40 hours per week)

Location: Basking Ridge, NJ or NYC (10007) - (1-2x a week at either location)

Duration: Contract Through 2025 + Extensions

Required Skills & Experience

• 6+ years of experience as a Service Designer or Product Designer in a B2C ecosystem
• Hands on experience building taxonomies
• Strong background with Information Architecture
• Ability to understand complex decisions and hierarchy
• Excellent understanding of UX/UI design processes within enterprise organizations
• Ability to create quick visuals, journey maps, prototypes and wireframes
• Great communication skills and experience working with stakeholders and building decks to present in workshops
• Portfolio that shows end to end case studies with design processes

Nice to Have Skills & Experience

• Systematic design process
• UX strategy
• Ecommerce environment from an enterprise company
• Interaction design
• Business analyst background

Job Description

Insight Global is seeking a Service Designer to join a consumer facing design team. This team will be working to support a greater design team but will focus on design architecture, taxonomies, and the relationship of consumer products. The goal of the role is to help deliver a playbook so that the design execution partners can more easily deliver on end to end UX/UI design with a strong customer centricity approach. We are seeking a candidate with a background in service design, who is process oriented, and enjoys digging into a scope of work and details of requirements so you can create strategy, visuals, design mapping and detailed hierarchy. This candidate will be working with a Principal Designer supporting stakeholder relationships across multiple business units and teams to gather insights and then synthesize design finding with design recommendations for product groups. Candidates will be designing system blueprints, hierarchal maps and journey maps, building and owning taxonomies and information architecture, as well as building decks to showcase the capabilities they uncovered. Being able to understand a customer centric approach and how consumers use the companies digital products is super helpful for the role. Another focus area of the role will be creating artifacts such as quick prototypes and wireframes that tell the story of the discovery you have done. Candidates should have a good business sense to be able to work with stakeholders and manage those relationships as well as ask intuitive questions that help build on their capabilities and design execution. This environment has multiple digital touchpoints, so candidates should be comfortable navigating large ecosystems and presenting in workshops. This role will require innovative thinking, next generational design thought and will not be design for development work.

**This job includes paid Federal Holidays as well as 5 days of PTO**

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Compensation: $55hr to $67hr