Phoenix Systems
Phoenix Systems is hiring: Audio/Video Security Technician (II) in Alpharetta
Phoenix Systems, Alpharetta, GA, US, 30005
Job Description
Job Description
Description:
Phoenix Systems is growing and we are looking for an experienced Audio/Video installation technician to join our amazing team. We are looking for candidates that are self-motivated, personable and of good character. You should be passionate about consumer electronics, custom installation, and all about providing world class service to our high-end clients.
Requirements:Essential Duties and Responsibilities:
- Performs service, installation, and activation of security systems, surround sound systems, system components, speakers, TV hangs, remote controls, and systems requiring Control4 automation products and lighting
- Communicate with the customer to review the work orders, answer customer questions professionally and properly
- Instruct and train the customer/end user on the system functions and operation.
- Must also be able to work and perform duties of Trim Technician
- Have in depth knowledge of security systems operation, functions, and wiring requirements
- Completely understand security systems Phoenix Systems installs and services (NX, SimonXTi, 2Gig, DSC, Etc.)
- Handle after hours emergency service calls (as assigned on a rotation basis)
- Understand monitoring protocol with Phoenix/Monitoring Station/Primary Responders for alarms
- Understand and communicate pricing for monitoring rate tiers to customers
- Demonstrate and train customers on advanced monitoring solutions (i.e. Alarm.com)
- Troubleshoot and repair security system problems, malfunctions, and false alarms
- Troubleshoot and repair existing wiring installed by the company for Phone/Data/Intercom/Security/WAP’s/Basic Audio/Cameras/etc.
- Install, setup and train homeowners on AV component packages.
- Perform other duties as assigned.
Qualifications and Education Requirements:
- Minimum of 3 years of experience with security and Audio Video installations required
- Control4 Associate Installer & Automation Programmer certifications through SnapAV preferred
- Knowledge of cable types and technologies and can distinguish which types to use in installation scenarios
- Ability to accurately assess system design and functionality when adding additional components
- Knowledge of setup of Networking requirements for Routers, Switches, DVR’s, Network Components, WAP’s, etc.
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- Ability to work in a clean and unobtrusive manner
- Ability to work independently and to carry out assignments to completion within standard accepted practices.
- Must have or be willing to obtain basic tools to perform job responsibilities.
- Must be able to clear a background check and drug screening
- Clear MVR required
- Technical or Vocational related schooling is preferred
Physical Requirements:
- While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, reach with hands and arms, stoop, kneel, talk, and hear.
- Frequent use of step ladders and extension ladders
- Frequent amount of lifting up to 50 pounds
- Occasional lifting of up to 100 pounds
Work Environment:
- Active construction sites
- Exposure to marked changes in temperature and humidity, and exposure to dust.
- Moderate noise
Benefits:
- Paid Time Off Program - Start accruing PTO your first week!
- Eight Paid Company Designated Holidays
- 401(k) w/company match
- Health, Dental and Vision Insurance options that start the 1st of the month after 60 days of employment
- Short Term Disability Options
- Long Term Disability Options
- Employee Assistance Program
- Life Insurance Options
- Employee Discount
- Free Alarm Monitoring
- Take home vehicle
- Gas/Vehicle Maintenance paid by company
- Monday - Friday daytime work schedule (no nights or required weekends)
- Positive work culture with opportunities for advancement and growth