ChromaLearn
The Asset Owners Client Service Officer role includes proactive client engagement, change management and client solutioning, along with service level governance across the global delivery organization.Why this role is important to usThe team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need teams like yours to help navigate employees and the organization as a whole. In your role you will strive for cutting-edge solutions that are straightforward and scalable. You will help us build resilience and execute day to day deliverables at our best.Join us if making your mark in the financial services industry from day one is a challenge you are up for.What you will be responsible forMonitor client satisfaction including day-to-day service quality and deliverables across the global delivery organization for assigned clients.Support query management and resolution directly with clients and by way of acting as a "central point of contact" for internal teams.Assist with project management on client driven initiatives and coordination of open item activities with clients.Assist with change management coordination including fund openings, closures, transitions, restructures, etc.Assist with client documentation maintenance including AML, FTTOP, client review packages, etc.Assist with identification and implementation of consistent operational best practices across global delivery.Build and maintain strong client and inter-departmental relationships.Escalate unresolved issues / challenges to manager and assist with resolution.During the course of normal day to day operation, be responsible for identifying any unusual or potentially suspicious transaction activity and must report and / or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.What we valueThese skills will help you succeed in this roleStrong critical thinking, problem solving, and decision making skillsStrong communication, interpersonal, and organizational skills including excellent time management and prioritizationCandidates must demonstrate initiative, be able to perform well under pressure, and simultaneously handle multiple assignmentsExcellent administrative and organizational skills with the proven ability to multi-task and to work efficiently to meet client deliverablesEducation & Preferred QualificationsBachelor's degree, preferably within accounting, finance or economicsAt least 3 years' work experience in accounting, finance, mutual fund operations, loan servicing or related careerAre you the right candidate? Yes!We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we do not necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.Salary Range :60,000 - $90,000 Annual
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