Amazon is hiring: Training and Communication Specialist, FinOps Training & Devel

Training and Communication Specialist, FinOps Training & Development

At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.
Amazon’s FinOps Training & Development team is seeking a Training and Communication Specialist to support the training & communication needs of FinOps employees. Overall responsibility includes boosting the competencies of our employees by developing, conducting, and program managing effective training programs along with various employee engagement initiatives.
The person will indirectly help enhance the employee’s workplace performance in conjunction with the company’s core values to meet the organizational goals.

Key Job Responsibilities

1. Conduct training needs analysis (TNI&A) and continuously assess employee needs for training.
2. Design, develop, and deliver learning solutions to address communication & behavioral learning needs of FinOps employees and front-line managers.
3. Design and implement communication skills modules (English language written and spoken, behavioral, grammar, soft skills, etc. for Voice and Non-Voice mediums) for new hires as well as existing employees.
4. Deliver hybrid training (instructor-led training and virtual training platforms) and explore innovative training delivery methods for evolving training needs catering to Millennials and GenZ learners.
5. Ensure that the L&D curriculum is tracked and maintained in the Learning Management System.
6. Evaluate training effectiveness through assessments, surveys, and feedback to measure learning outcomes and make continuous improvements.
7. Own Program Management for specialized training programs for a larger target audience.
8. Liaise with training vendors to develop and deliver training solutions.
9. Create internal communication material for FinOps India and global teams.
10. Develop innovative employee event & engagement programs and own end-to-end program management of the programs.

BASIC QUALIFICATIONS

1. Graduate with 6+ years of experience in MNCs or similar industry with experience in designing and delivering Communications/V&A and Soft Skills training with an expert understanding of cultures.
2. Experience in developing and deploying communication and behavioral training modules.
3. Experience in program management of training programs/events.
4. Experience in creating and editing communication drafts for internal/employee communication.
5. Strong program management skills.
6. Strong verbal and written communication skills are a must, as well as the ability to work effectively across internal and external organizations.

PREFERRED QUALIFICATIONS

1. Knowledge and/or hands-on experience with a Learning Management System (LMS).
2. Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
3. TTT Certified.
4. Experience in handling global clientele.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

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