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SitePoint Pty.

SitePoint Pty. is hiring: Technical Writer in California

SitePoint Pty., California, MO, United States, 65018

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We are seeking a Technical Writer to join our Offer Development team, supporting the creation of technical documentation for Industrial Automation, HVAC, and Smart Building Solutions. The ideal candidate will collaborate with internal teams to produce high-quality user manuals, installation guides, and online content that enhance the customer experience and ensure regulatory compliance.

Key Responsibilities:

  1. Analyzing documentation requirements based on use cases and target audiences
  2. Creating user manuals, product installation guides, and online help content for hardware and software products
  3. Ensuring technical documentation aligns with usability, compliance, and corporate identity standards
  4. Collaborating with cross-functional teams including Product Management, R&D, and Marketing
  5. Managing multiple projects simultaneously while meeting delivery timelines

Qualifications and Education:

  1. Degree or certification in Technical Writing, Communications, or Engineering
  2. Minimum 3 years of experience in technical writing, preferably in industrial automation, HVAC systems, or smart building solutions
  3. Proven ability to translate complex technical concepts into clear, user-friendly content
  4. Proficiency with Adobe InDesign, Illustrator, Photoshop, and other desktop publishing tools
  5. Experience documenting hardware and software systems
  6. Ability to create sequence diagrams and technical illustrations
  7. Excellent written and verbal communication skills in English and French
  8. Strong organizational skills with the ability to manage multiple priorities

Preferred Skills:

  1. Familiarity with Agile development methodologies
  2. Knowledge of Industrial IoT (IIoT) or Building Management Systems (BMS)
  3. Experience with DITA XML or other structured authoring tools
  4. Strong collaboration and interpersonal skills
  5. Self-starter with the ability to work independently

Objectives:

  1. Deliver high-quality technical documentation on schedule
  2. Respond to urgent inquiries in a timely manner
  3. Continuously improve documentation processes and templates
  4. Collaborate effectively across departments to align documentation with product releases
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