Senior Brand Designer Job at US Company in Boston
US Company, Boston, MA, United States, 02298
At Help Scout, we’re on a mission to help businesses delight more customers. We’ve been on this journey since 2011, and today more than 12,000 companies use our platform to provide outstanding customer support. We’ve been fully remote from the beginning, and have a team of 140+ people all over the world.
We love crafting beautiful products and growing a business together, but we're also trying to do something bigger. We're building a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That's why we've been a Certified B Corporation since 2019 and have pledged 1% of our equity back to the community.
Help Scout’s success hinges on hiring talented, high-accountability people who want to be part of creating a culture where we all feel challenged and supported to do our best work. We hope that excites you to join us!
Company values
Happy to Help
Help is our first name. We show up for others, not because we have to, but because we want to. We share knowledge and give freely by default, and operate with generosity and empathy for each other, our customers, and our community.
Craft over Convention
Although it’s tempting to follow a well-worn path, we push ourselves to run beyond it — even when that sets us apart from our peers. We’re building a culture where it’s safe to be ambitious and hold each other to high standards.
Progress not Perfection
The work of building a product, culture, and brand is never done – we ship our best effort, listen, iterate, then repeat. Seeking progress requires the vulnerability to be curious, humble, and hungry to learn.
Own the Outcome
Ownership is key to our collective success. We consider the impact on our team and our community before we act, and believe that trust and integrity are non-negotiable.
About the role
We’re seeking a Senior Brand Designer to round out our small but mighty in-house team. This person will support the wider marketing team through designing new pages on our marketing site, creating blog imagery, generating visuals for product feature launches, and developing collateral for campaigns and internal programs.
This is a senior-level role, and candidates are expected to deliver top-notch creative and collaborate at a high level. You’ll lead larger, cross-functional projects, deliver high-quality work with minimal direction, and your work will push our overall brand vocabulary.
About you
You’re a stellar visual designer with keen attention to detail, curious and consultative with teammates and cross-functional partners, and you leverage soft skills and asynchronous techniques to move work forward.
About the Process
Value Add - you’ll meet with Matt, Creative Director, to talk more about the role and your design work.
Portfolio Review - you'll meet with 1-2 members of the team to walk through some of your work and dive deeper into your craft.
Logistics: You'll meet with Mary on the Recruiting team to discuss compensation, benefits, timeline, and company culture.
Design Project - we’ll give you a take-home project (we’ll pay for your time), then our team will review it and provide feedback.
Final Chat - you’ll chat with another 1-2 people on the team, who will vary depending on what else we’d like to learn about you.
References - we’ll ask you for three references. Ideally, we’d like two of them to be managers, but we can be flexible.
Compensation
Each role at Help Scout has a pay range aligned to our salary formula and based on national market data. The salary range for this role is $120,000-133,000.
Hiring Guidelines:
All of our roles are remote, however, some roles may carry specific location-based eligibility requirements. Help Scout teammates need to be authorized to work from their home location.
We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion.
To provide you with the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process.
About Help Scout
We're on a mission to help businesses delight more customers. We love crafting beautiful products and resources to solve that challenge, but we're also trying to do something bigger.
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