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Stryker

CRM Communications Lead - Salesforce (Remote)

Stryker, Austin, Texas, us, 78716

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Job Description Summary

: This role will maximize the investments the business makes in commercial systems, most notably in Salesforce/CRM tools. They will drive enablement of service and field service business processes within our current and expanding commercial systems. They will forge strong partnerships both inside and outside the organization, and develop engaging communication strategies to both focused and wide audiences.

Who we want

Collaborative partners.

People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

Communication specialists.

Strong communicators who understand content creation, digital media, and audience targeting.

Dedicated achievers.

People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

Innovation drivers.

People with a passion for change and ideation, connected to industry trends and emerging technologies.

What you will do

The CRM Marketing & Communications Lead will be a key member of Stryker Endoscopy's Commercial Systems Team. This individual will:

System Innovation and Strategy

Identify underutilized or emerging system capabilities that align with service business strategies

Stay informed on system upgrades, new features, and industry best practices to drive continuous innovation

Act as a liaison between business stakeholders and IT to ensure system enhancements align with user needs

Leverage analytics to measure the impact of service system enhancements

Communication and Engagement Strategy

Generate excitement around innovation efforts by leveraging storytelling, success stories, and testimonials

Collaborate with team and stakeholders to create training materials and communication to support technology adoption

Actively engage in research, forums, and professional communities to share insights and best practices

Develop clear, engaging, and visually compelling communication for internal teams to drive awareness and adoption of system enhancements

Use data-driven insights to refine communication strategies and training initiative

Stakeholder Alignment and Management

Build and maintain strong relationships with service, IT, and commercial operations teams to align system capabilities with business needs

Act as a trusted advisor to internal service partners, providing guidance on technology enablement and workflow improvements

Advocate for user experience enhancements, ensuring tools and processes meet the needs of service teams and customers

Work collaboratively with internal Commercial System team, IT and external vendors to scope, test, and deploy new service-related features and system improvement

Project Management

Manage the Commercial Systems team’s service and field service projects

Drive change management efforts

What you will need (required)

Bachelor's Degree

4+ years of work experience experience

What you will need (preferred)

CRM knowledge

Medical Device experience

$

77,200

- $

160,800

salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.