Service Writer/Sales Job at Advanced Tire & Auto Service in Arlington

Service Writer responsibilities include:

• Developing strong customer relationships through successful management of customer needs
• Maintaining computerized customer profile information
• Monitoring customer records to check for regular scheduled servicing and future work

Job brief

We are looking for a Service Writer to join our team and act as our liaison for customers to address their vehicle repair needs. Training will be provided.

A Service Writer’s responsibilities include documenting the repairs needed and scheduling appropriate technicians for each job in our computer system.

Ultimately, you will ensure that the needs of our customers are met, coordinate transactions and estimate both time & costs to ensure everything runs smoothly for our customers.

Responsibilities

• Develop cost estimates, logging needed parts and the time needed for repairs
• Schedule the most appropriate Service Technician for each job
• Convey all necessary information regarding costs, parts work to customers
• Call the customer to arrange appointments
• Meet with customers to discuss their requirements and relay those requirements to the Service Technicians
• Contact customers in the case of additional work to relay the details and extra costs
• Enter the details of repair jobs on the company’s network and prepare repair instructions

Requirements and skills

• Proven work experience as a Service Writer or similar role
• Computer literacy and knowledge of office software programs
• Experience with cloud-based software and/or TekMetric or RO Writer is a plus!
• Excellent communication and customer service skills
• Strong record-keeping skills
• The ability to understand and relate technical issues to the service team from customers’ non-technical descriptions
• A high school diploma or equivalent is preferred