City of Redondo Beach, CA
Communications Dispatcher Trainee
City of Redondo Beach, CA, Redondo Beach, CA, United States
Salary : $58,380.00 Annually
Location : Redondo Beach Police Department, CA
Job Type: Full-Time
Department: Police Department
Opening Date: 03/03/2025
Closing Date: Continuous
FLSA: Non-Exempt
Bargaining Unit: Redondo Beach City Employees Association
DEFINITION
The City of Redondo Beach Police Department is looking for dedicated individuals ready to begin their career in public service emergency dispatch!
Under the direction of the Police Chief and supervisors, Communications Dispatcher Trainees perform in a training capacity to dispatch Police, Fire and emergency medical services and to receive complaints and calls for service in the City's This position performs work under general instructions, but with established policies, procedures and precedents as guides; and performs related duties as required to achieve successful results in support of the City's mission, goals, policies and objectives.
Successful candidates will demonstrate the ability to work well under pressure and during periods of high stress, be capable of multi-tasking, and function productively in a fast-paced environment. The ability and/or willingness to work nights, weekends, holidays, and/or overtime if requested is also desired.
Communications Dispatcher Trainees receive a flat rate of pay during training. Candidates who successfully complete training will then become Communications Dispatchers and will follow the pay scale for that classification.
Testing takes place on a rolling basis. Applicants will only receive notices via e-mail. Status updates will only be provided when testing is taking place.
This is a continuous recruitment and may close at any time. Prompt application is strongly recommended since this post may close at any time with or without notification.
EXAMPLES OF DUTIES, RESPONSIBILITIES AND EXPECTATIONS
This position is accountable to perform as a team member to assist with operational and support duties and services including but not limited to:
MINIMUM QUALIFICATIONS
Requirements and desired qualifications include:
EDUCATION AND EXPERIENCE
SUPPLEMENTAL INFORMATION
TEST PROCESS:
Candidates may be required to successfully complete and pass a combination of the following examinations prior to being placed on the Eligible List:
Eligible Lists may be valid for up to one year from the date established. Candidates may be contacted from the Eligible List on a timeline at the hiring department's discretion. Once selected from the Eligible List, candidates will be required to complete a full background investigation prior to beginning employment, which may take up to three (3) months. Due to the volume of candidates who may place on an Eligible List, it is possible that not all candidates will be contacted.
PROBATIONARY PERIOD: 12 months
CLASSIFICATION: This position is covered under FLSA standards for overtime and is a member of the classified service.
VETERAN PREFERENCE POINTS:Qualified Military Veterans are given an additional five (5) points to a passing score for both open-competitive and promotional recruitments. Documentation of such service, such as a veteran identification card, must be provided along with the application for employment or before the conclusion of the testing process.
SELECTION PROCESS: The selection process may include but is not limited to: Application review and evaluation, written examination, performance test and interview. All employment offers made by the City are contingent upon establishing proof of a prospective candidate's legal authorization to work in the United States and successfully passing all components of the pre-employment process. The pre-employment process may include but not be limited to: Reference checks, background investigation, fingerprint-based criminal history check, credit check, degree verification, and post-offer medical examination and drug test. For public safety positions, including positions based in the Police and/or Fire Department(s), the pre-employment process may also include but not be limited to a P.O.S.T. compliant background check, polygraph examination, post-offer medical examination and drug test, and post-offer psychological examination.
Candidates must fill out the employment application and supplemental questions completely and accurately. Required fields and supplemental questions are noted with an asterisk (*). All other fields are optional. Applications including references to "see resume" are considered incomplete and will be disqualified.
The City of Redondo Beach is an Equal Opportunity Employer. The City will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Candidates with a disability who may need accommodation during the selection process must notify the Human Resources Department at least five (5) business days in advance of the test date.
Note: The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.
For complete details regarding salary and benefits information, please see the Redondo Beach City Employees Association Memorandum of Understanding by clicking
Note: All Miscellaneous employees pay in to Social Security and Medicare (7.65%). City employees do not pay in to California State Disability (SDI). The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.
01
Will you meet the requirement of being at least 18 years of age at the time of appointment?
02
Please indicate your highest level of education completed.
03
Do you currently hold a valid P.O.S.T. Dispatcher certification or recognized equivalent certification of a State or Municipal Agency?
04
Please indicate that you understand the position will require successful completion of California Certified Dispatcher School within 18 months of appointment.
05
Please indicate you understand that Emergency Medical Dispatch Certification must be obtained within 12 months of appointment to this classification.
06
Are you willing to work shifts, including weekends and/or holidays?
07
Please indicate you understand that this position may require mandated overtime to accommodate critical staffing levels.
Required Question
Location : Redondo Beach Police Department, CA
Job Type: Full-Time
Department: Police Department
Opening Date: 03/03/2025
Closing Date: Continuous
FLSA: Non-Exempt
Bargaining Unit: Redondo Beach City Employees Association
DEFINITION
The City of Redondo Beach Police Department is looking for dedicated individuals ready to begin their career in public service emergency dispatch!
Under the direction of the Police Chief and supervisors, Communications Dispatcher Trainees perform in a training capacity to dispatch Police, Fire and emergency medical services and to receive complaints and calls for service in the City's This position performs work under general instructions, but with established policies, procedures and precedents as guides; and performs related duties as required to achieve successful results in support of the City's mission, goals, policies and objectives.
Successful candidates will demonstrate the ability to work well under pressure and during periods of high stress, be capable of multi-tasking, and function productively in a fast-paced environment. The ability and/or willingness to work nights, weekends, holidays, and/or overtime if requested is also desired.
Communications Dispatcher Trainees receive a flat rate of pay during training. Candidates who successfully complete training will then become Communications Dispatchers and will follow the pay scale for that classification.
Testing takes place on a rolling basis. Applicants will only receive notices via e-mail. Status updates will only be provided when testing is taking place.
This is a continuous recruitment and may close at any time. Prompt application is strongly recommended since this post may close at any time with or without notification.
EXAMPLES OF DUTIES, RESPONSIBILITIES AND EXPECTATIONS
This position is accountable to perform as a team member to assist with operational and support duties and services including but not limited to:
- Receiving, updating and reviewing police, fire, and emergency medical service calls and status of rescue units; prioritizing incidents and radio traffic; dispatching the appropriate police, fire, or rescue units in accordance with established operational guidelines in a training capacity
- Broadcasting information over radio or phone lines and entering call information into the computer aided dispatch system chronologically; transmitting messages to the appropriate station or location directing unit(s) to respond to calls; announcing information over station paging systems and via radio frequency; maintaining direct contact with field personnel; updating responding unit status, as necessary in a training capacity
- Receiving calls for service from the public and private alarm systems; determining the nature of the complaints, alarms, or codes for computer input; recording the type of incident, locations, and other details; inputting the information into the computer to be routed to the appropriate Police or Fire dispatcher in a training capacity
- Working shifts and irregular hours including days, evenings, nights, overtime and including weekends and holidays; may be called back for major emergencies, disasters, and critical incidents
- Working in an environment that requires the ability to sit for extended periods of time, read color coded displays; use a computer terminal for extended periods; hear sufficiently to accurately and completely obtain information from callers; and communicate clearly to effectively dispatch information over the radio/communication system. Frequent lifting and/or moving up to 10 pounds and occasionally lifting and/or moving up to 25 pounds may be required.
- Providing outstanding internal and external customer service, communicating effectively with the public and fellow employees, solving problems and proactively creating sustainable solutions to issues
- Conducting duties, responsibilities, tasks and assignments with a constructive, cooperative, positive, professional attitude and demeanor
- Supporting the City's mission, goals, policies and objectives
- Supporting City's corporate values of: openness and honesty; integrity and ethics; accountability; outstanding customer service; teamwork; excellence; and fiscal responsibility
- Performing other related duties as required
MINIMUM QUALIFICATIONS
Requirements and desired qualifications include:
EDUCATION AND EXPERIENCE
- Requires possession of a high school diploma or G.E.D. equivalent and the minimum age of 18 years at time of appointment.
- Additional college credits and bilingual skills are desirable.
- One (1) year of experience as an Emergency Services Dispatcher with a public safety Computer Aided Dispatching system is desirable.
- Applicants are required to pass a California Certified Dispatcher School within 18 months of appointment.
- Emergency Medical Dispatch Certification must be obtained within 12 months of appointment to this classification.
- Computer literacy with knowledge in the use of Microsoft Word and Excel.
- Ability to learn the efficient use of the department's Computer Aided Dispatch and Records Management Systems, State, County and local computer databases and other computer systems.
- Ability to communicate using email programs and to understand and adhere to city policies for information technology.
- Provide sound decision-making skills and critical thinking to professional recommendations, decisions and completed staff work.
- Requires the initiative to achieve positive, timely results for the organization while maintaining interpersonal, customer service, diplomatic skills and ethical conduct.
SUPPLEMENTAL INFORMATION
TEST PROCESS:
Candidates may be required to successfully complete and pass a combination of the following examinations prior to being placed on the Eligible List:
- Screening for Minimum Qualifications
- Applications are generally reviewed once per week. If your application meets the minimum requirements, you will receive more detailed test instructions via e-mail.
- Online and/or Written Exam:
- Completion of the National Testing Network (NTN) Emergency Communications Operator (ECOMM) exam is required.
- Applicants who took the POST Entry Level Dispatcher Exam anytime on or after 1/1/2024 and received an overall t-score of 49.00 or higher may submit proof of the t-score received. Once proof the score received is verified, you will not be required to take the NTN exam.
- Completion of the National Testing Network (NTN) Emergency Communications Operator (ECOMM) exam is required.
- Oral Panel Interview
Eligible Lists may be valid for up to one year from the date established. Candidates may be contacted from the Eligible List on a timeline at the hiring department's discretion. Once selected from the Eligible List, candidates will be required to complete a full background investigation prior to beginning employment, which may take up to three (3) months. Due to the volume of candidates who may place on an Eligible List, it is possible that not all candidates will be contacted.
PROBATIONARY PERIOD: 12 months
CLASSIFICATION: This position is covered under FLSA standards for overtime and is a member of the classified service.
VETERAN PREFERENCE POINTS:Qualified Military Veterans are given an additional five (5) points to a passing score for both open-competitive and promotional recruitments. Documentation of such service, such as a veteran identification card, must be provided along with the application for employment or before the conclusion of the testing process.
SELECTION PROCESS: The selection process may include but is not limited to: Application review and evaluation, written examination, performance test and interview. All employment offers made by the City are contingent upon establishing proof of a prospective candidate's legal authorization to work in the United States and successfully passing all components of the pre-employment process. The pre-employment process may include but not be limited to: Reference checks, background investigation, fingerprint-based criminal history check, credit check, degree verification, and post-offer medical examination and drug test. For public safety positions, including positions based in the Police and/or Fire Department(s), the pre-employment process may also include but not be limited to a P.O.S.T. compliant background check, polygraph examination, post-offer medical examination and drug test, and post-offer psychological examination.
Candidates must fill out the employment application and supplemental questions completely and accurately. Required fields and supplemental questions are noted with an asterisk (*). All other fields are optional. Applications including references to "see resume" are considered incomplete and will be disqualified.
The City of Redondo Beach is an Equal Opportunity Employer. The City will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Candidates with a disability who may need accommodation during the selection process must notify the Human Resources Department at least five (5) business days in advance of the test date.
Note: The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.
For complete details regarding salary and benefits information, please see the Redondo Beach City Employees Association Memorandum of Understanding by clicking
Note: All Miscellaneous employees pay in to Social Security and Medicare (7.65%). City employees do not pay in to California State Disability (SDI). The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.
01
Will you meet the requirement of being at least 18 years of age at the time of appointment?
- Yes
- No
02
Please indicate your highest level of education completed.
- Some High School
- High School Graduate or GED Equivalent
- Some College or Community College
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
03
Do you currently hold a valid P.O.S.T. Dispatcher certification or recognized equivalent certification of a State or Municipal Agency?
- Yes
- No
04
Please indicate that you understand the position will require successful completion of California Certified Dispatcher School within 18 months of appointment.
- Yes
- No
05
Please indicate you understand that Emergency Medical Dispatch Certification must be obtained within 12 months of appointment to this classification.
- Yes
- No
06
Are you willing to work shifts, including weekends and/or holidays?
- Yes
- No
07
Please indicate you understand that this position may require mandated overtime to accommodate critical staffing levels.
- Yes
- No
Required Question