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System One

Voice Speech Tuning Audio Specialist/Engineer

System One, Ashburn, Virginia, United States, 22011

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Voice Speech Tuning Audio Specialist/Engineer

Location: Hybrid

Offices: Vienna, VA, Winchester, VA, San Diego, CA or Pensacola, FL

Pay Rate: Open to Both C2C and W2 options

Position Type: Multiyear Contract

Description:

Skills: Ability to listen to calls, review reports, and analyze data to identify areas in Natural Language Processing (conversational banking) that need to be tuned and update the tuning engine. Individual should have the knowledge and be able to implement changes to the tuning engine after identifying in grammar and out of grammar sets or understanding why the recordings were not transcribed correctly. Would prefer the individual have skills for understanding how AudioCodes and Microsoft TTS/STT communicate with each other and the tools associated with researching unrecognized speech or false positives to then make proper adjustments to the tuning engine.

Top 3-4 must haves are:

must have in depth knowledge and work experience of how to complete speech tuning in a voice recognition application.

must have understanding of what to look for in data analysis and recordings to determine best approach for improved recognition.

must be an audio engineer or specialist to be able to make the recommendations to vendor on what needs to be tuned.

Needs to understand how to create custom speech and have working knowledge of Microsoft Speech Studio, Microsoft STT/TTS solutions, and preferably knowledge of AudioCodes portal or tuning process.

Ref: #850-Rockville (ALTA IT)

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.