Radio Dispatcher Job at Monmouth University in West Long Branch

Monmouth University | West Long Branch, NJ 07764

Requisition Number S858P Job Position Title Radio Dispatcher Department University Police Immediate Supervisor Title Captain of Police FLSA Non-exempt Grade 10 Union OPEIU Status Full-time Total Number of Authorized Work Hours per Week 40 Total Number of Authorized Work Weeks per Year 52 Advertised Rate of Pay $22.92 per hour (external) plus $2 shift differential

Monmouth University is seeking applications for a Radio Dispatcher in the University Police department.

The candidate would be expected to

receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls; determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures; enter necessary information in the CAD system; relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.

This is an in-person; on-campus; non-remote position.

Working at Monmouth University perks - MU offers:

• 403(b) Retirement Plan (8% employer contribution)
• Generous Paid Time Off
• Medical, Dental & Vision Insurance Benefits
• Tuition Remission upon hire and many more
• Uniforms Provided by the University

A complete list of job duties is available upon request.

Special Instructions to Applicants

• Available Shift is: Schedule is Monday - Friday, 12:00 Midnight - 8:00 am
• Dispatchers report 15 minutes prior to start of shift for report-in time and are paid.
• This position is an emergency personnel job.
• Training will be provided.
• Standard Background check will be initiated.

Required Skills or Software Required Years of Experience Required Degree, Licenses or Certifications Other Requirements

• High school diploma or equivalent.
• Excellent customer service skills and the ability to provide professional and composed verbal and written communication with internal offices, external police departments and the public.
• The ability to work with a high level of efficiency under pressure and extreme stress at times to make urgent and critically important decisions regarding emergency situations based on knowledge, skills and policy and procedures.
• The ability to actively listen, understand and communicate effectively.
• The ability to use multiple emergency-related technology and equipment and software applications.
• Ability to remain seated for long periods.
• Ability to work a standard shift (8 hours per day, 40 hours per week) including all shifts during various hours, including weekends and holidays. May be required to work overtime as needed.
• Ability and willingness to keep oneself up-to-date on current practices and department-sponsored trainings; and at times, with limited supervision.

Preferred Qualifications

• Experience with public contact, customer service, or clerical responsibilities which demonstrate the ability to perform multiple tasks at the same time.
• Associate's degree, two years of college, trade school, or equivalent education.
• Bachelor's degree preferred.
• Higher Education public safety experience is a plus.

Posting Date 01/13/2025 Closing Date

Job Duties

• Assist callers in determining their locations and the nature of their problem in order to determine the type of response needed.
• Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
• Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls. Monitor the computerized 911, fire and security alarm systems.
• Monitor numerous security cameras.
• Monitor transmissions from Monmouth County Radio and scanners from adjacent Police Departments.
• Relay information and messages to and from emergency sites to law enforcement agencies, and all other individuals or groups requiring notification.
• Operate base radio for 2-way communications with Police and Facilities Management personnel.
• Use multiple pieces of technology and software applications to make critical decisions that affect campus-wide response and reaction.
• Test emergency notification system daily.
• Assist with checking the function and maintenance of the emergency phones located throughout campus.

Regular or Occasional Duties

• Issue parking decals and other permits.
• Verify and issue keys to contractors.
• Look up employees and students in Ultipro and Ellucian Colleague.
• Look up and print out card access photos in Pro Watch.

• Record details of calls, dispatches, and messages.
• Complete Dispatch Reports and other reports, as needed.
• Enter, update, and retrieve information from computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
• Obtain "look ups" from county and state computer systems.

• Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
• Maintain access to and security of highly sensitive materials.
• Document and obtain coverage for members of the department who call out for their shift.
• Complete daily activities log for open doors and activities on campus.