Assistant Community Manager Job at LDG Development, LLC in Sherman

SOLIDAGO RESIDENTIAL SERVICES

Position Description

POSITION: Assistant Community Manager - Affordable Housing (Full-Time, Non-Exempt)

COMPENSATION: Hourly Rate, plus Benefits and Bonus eligibility

LOCATION: Steeple Chase Farms - 3621 Steeplechase Dr. Sherman, TX 75092

Summary

As an Assistant Community Manager of an affordable housing asset, you are primarily responsible for providing comprehensive support in all aspects of community operations, including sales, leasing, inventory analysis, budgeting and reporting, property management, rent collection, customer service, maintenance, and administrative activities.

RESPONSIBILITIES (Including But Not Limited To)

• Consistently achieves property occupancy goals.
• Ensures that Lead Tracking Solutions follow-up steps and data entry are completed daily at the community level.
• Assists in giving leasing tours, answering leasing phone calls, and processing online inquiries as needed.
• Ensures efficient and courteous response to all resident requests.
• Assists the Community Manager in designing and implementing a resident retention program, i.e., a newsletter, resident referral program, or social activities.
• Maintains inventory and orders all necessary administrative supplies and equipment for the maintenance department.
• Responsible for the efficient and timely reporting, maintenance, and submission of all administrative forms, files, and reports.
• Reports any unusual or extraordinary circumstances regarding the residents or the property.
• Assists in regular onsite audits consisting of sampling tenant files to ensure compliance with program documents, financing restrictions, LIHTC requirements, HUD Regulations, TDHCA Regulations, and TAA requirements.
• Assists in regular audits of work order processing, unit turnaround time reviews, EIV requirements, reasonable accommodation policies, move-ins/outs, recertifications, lease renewals, interims, denials, waitlists, etc.
• Brings non-compliance issues to the attention of the Community Manager and assists in corrective action when necessary.
• Assists in lease audits when present at a community.
• Assists in all required housing inspections and follow up with any citations or requests.
• Ensures that the community maintains all compliance regulations.
• Assists the Community Manager in interviewing, screening, and hiring any potential employee in the community.
• Assists the Community Manager in subsequent orientation, training, and scheduling of all Team Members.
• Assists the Community Manager in any disciplinary or promotional recommendations regarding office personnel.
• Seeks educational opportunities and self-improvement for personal growth and development.
• Participates in Solidago training as required.

Qualifications

• Maintains a consistent level of professional customer service.
• Working knowledge of HUD, LIHTC, TDHCA, TAA, low-income housing tax credit, tax-exempt bonds and other affordable housing programs preferred.
• Prior experience in affordable housing and community relations is preferred.
• Thorough knowledge of Solidago policies and procedures and community policies.
• Working knowledge of Microsoft Office Word, Excel, and the Google platform.
• Working knowledge of OneSite affordable property management software preferred.
• Available to work weekends.
• Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.
• Must have reliable transportation and be willing to travel locally between work sites.
• Ability to embody the Solidago Culture and Solidago Core Values every day.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be #J-18808-Ljbffr