Library Assistant IV - Access Services Job at The University of Texas at Dallas

Please see Special Instructions for more details.

Please Note:
Work will be conducted on-site and in person. This role follows a schedule from Tuesday to Saturday, 11 AM to 8 PM (2nd Shift), with potential seasonal adjustments during the Winter and Summer months.

Posting Number: S06259P

Position Title: Library Assistant IV - Access Services

Department: University Library Dept

Salary Range: $41,000

Pay Basis: Monthly

Position Status: Regular full-time

Posting Open Date: 03/06/2025

Posting Close Date: 03/20/2025

Open Until Filled: Yes

Desired Start Date: 03/24/2025

Job Summary: Seeking a dedicated Library Assistant IV to lead our Access Services during our second shift hours. This supervisory role ensures the smooth operation of the library’s public service unit throughout the night. The successful candidate will maintain high-quality customer service and uphold departmental standards.

Minimum Education and Experience: High school diploma or equivalent. A minimum of three years of relevant experience in a library setting; or any comparable combination of education, supervisory training or experience, and practical experience may be considered.

Preferred Education and Experience:

• Proven experience in customer service and library operations.
• Strong leadership and supervisory skills.
• Excellent communication and problem-solving abilities.
• Familiarity with library databases and information technology.
• Commitment to providing a welcoming and supportive environment for all library users.

Essential Duties and Responsibilities:

• Supervise mid-shift activities at three service desks, the copy center, study rooms, and media equipment.
• Serve as a point of contact for patrons, providing assistance and clarifying library policies and procedures.
• Monitor security gates and enforce entrance policies to maintain a secure environment.
• Ensure efficient workflow and quality customer service at service desks.
• Utilize in-depth knowledge of library systems to manage material circulation and service delivery.
• Support patrons in locating materials and navigating the library’s digital resources.
• Address and resolve patron account inquiries and issues.
• Train, oversee, and evaluate the performance of staff.
• Handle customer concerns with professionalism, courtesy, and poise.
• Maintain records, compile statistics, and complete special projects as assigned.
• Communicate any issues effectively to the supervisor, morning staff, and evening supervisor.
• Oversee holds, campus delivery services, inventory, supplies, and ordering.
• Maintain primary responsibility for CCure 9000 and security cameras, monitoring access and responding to incidents (with Day Manager).
• Supervise full-time second shift staff members and student workers.
• Act as one of two primary department trainers and serve as the supervisor-in-charge on Saturdays.

Physical Demands and Working Conditions:

• Must be capable of lifting, carrying, and managing materials weighing up to 15lbs.
• Ability to stand or sit for prolonged periods while performing various tasks.

Work Notice:
Work will be conducted on-site and in person. This role follows a schedule from Tuesday to Saturday, 11 AM to 8 PM (2nd Shift), with potential seasonal adjustments during the Winter and Summer months.

What We Can Offer:
UT Dallas is an Equal Opportunity Employer. We offer an employee-friendly work environment with a comprehensive benefits package including:
Competitive Salary
Tuition Benefits
Internal Training
Medical insurance – including 100% paid employee medical coverage for full-time employees
Dental Insurance
Vision Insurance
Long and short-term disability
Retirement Plan Options
Paid time off
Paid Holidays

All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program.

Required Documents:

• Resume
• Cover Letter/Letter of Application

Optional Documents:

• Official Transcripts
• Veteran Employment Preference - Form DD-214