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Savvy, Inc.

Chief Marketing Officer / CMO Gorgias $330k/year ⋅ San Francisco, CA Interested

Savvy, Inc., San Francisco, CA, United States

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Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

TL;DR: Ecommerce merchants spend $2b per year on their support team. Gorgias is building a Conversational AI that drives sales and automates CX for merchants. We’re currently at $70m in ARR and the goal is to get to $200m by 2027. What's in it for you? Take a company to IPO while being a member of the exec team with a dual challenge, positioning Gorgias as the leader of Conversational AI, and as a platform for Enterprise.

We’re building a conversational AI that drives sales and automates CX for merchants. We are uniquely positioned to lead the development of Conversational AI. As a customer service company operating in the transactional space of ecommerce, our goal is to build an AI that not only automates support but also drives sales and streamlines internal tasks for merchants.

Today, we empower merchants to succeed and grow by offering a conversational AI that automates CX requests and boosts sales across all channels. We’ve built the #1 helpdesk for Shopify, with an AI that automates customer experience (CX). Over 15,000 brands, including Timbuk2, Steve Madden, and Mr. Beast, rely on us daily.

Customer experience is at the heart of everything we do. Today, this means focusing primarily on support, but we are also expanding our efforts to include product discovery and sales.

For our engineering team, success means empowering merchants to deliver exceptional customer experiences through a stable, fast platform that leverages AI to automate conversations, reduce support costs, and drive revenue for brands. We’re seeking an SVP of Engineering to lead this function—someone passionate about building innovative products, customer-obsessed, skilled at solving technical challenges, and eager to own business outcomes as we evolve into a multi-product company.

Your mission: lead Gorgias’ global marketing organization

  1. Position Gorgias as the leading AI platform for CX automation and support
  2. Effectively position Gorgias among C-Suite buyers and executives across marketing, CX, and e-commerce functions; upleveling messaging and positioning to cater to 2 personas
  3. Work closely with product to connect product-roadmap with GTM strategy and the customer journey.
  4. Position Gorgias as a platform for the Enterprise
  5. Capture enterprise opportunity: drive awareness of Gorgias among largest merchants in the world; capture new revenue and expansion opportunities.
  6. Drive enterprise growth: target higher value accounts using ABM list and increasing ACV through the AI & automation story.
  7. Uplevel messaging to position Gorgias as enterprise-ready for major retail brands, without alienating the core base of merchants (SMB users).
  8. Recruit & lead a best-in-class marketing organization
  9. Provide clear strategic and tactical direction to ensure high-quality marketing programs and outputs.
  10. Create a data-driven and accountable culture of excellence, collaborating with the exec team, sales, success and product to build best in class enterprise revenue engine.
  11. In tandem with CRO, establish aligned metrics and KPIs to measure success of go-to-market efforts.

What are we looking for? Your profile

Experience

  1. Proven experience building and scaling a $75M+ business
  2. Operating experience in a high-growth startup
  3. Experience orchestrating marketing for both bottoms-up and sales-led GTM strategy
  4. Background in B2B SaaS, ideally in a multi-product environment

Characteristics

  1. Adaptable and innovative, with a willingness to experiment
  2. Strong communicator able to be the voice of marketing on the ELT
  3. Data-driven and highly analytical approach
  4. Strong people leader able to attract, build and lead a high-performing team
  5. Hands on builder with / and tactical mindset
  6. Executes with speed and agility

You believe in our principles:

  1. Maximize stakeholder value
  2. Empower other teams to make the right decisions

Compensation: 330k total cash + 0.61-0.73% equity (based on profile)

Location: This position is based in San Francisco, New York City or Toronto. We come to the office on Wed+Thu.

Diversity & Inclusion at Gorgias: We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives.

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