First BanCorp is hiring: MORTGAGE ACCOUNT EXECUTIVE - FIRSTBANK, PR. in San Juan

MORTGAGE ACCOUNT EXECUTIVE

Our Company

At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our clients' expectations.

Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.

A Brief Overview

The Mortgage Account Executive provides support and information to new prospects and customers regarding mortgage products and financial alternatives available at FirstBank. This role includes participating in product orientations and marketing promotions, analyzing customer needs for preliminary determination of financial eligibility according to each product's parameters, determining the corresponding product as per the customer's needs, processing and submitting customer applications to the Processing Unit, and supporting customers throughout the Financing Process while developing a sales plan aligned with business objectives.

Accountable for adhering to the Bank’s BSA, AML, and Office of Foreign Asset Control (OFAC) applicable policies, the employee must follow specific unit procedures developed in compliance with these policies. The employee is also responsible for reporting any suspicious activity and/or transactions in accordance with the Bank’s processes and complying with any mandatory BSA, AML, and OFAC training assigned.

What You’ll Need to Succeed

1. Develop and execute a strategic work plan for marketing and prospecting new clients.
2. Organize and participate in activities with potential companies, conventions, special events, and/or activities.
3. Maintain updated leads in the Contact Manager System.
4. Interview customers and evaluate financial eligibility.
5. Fill and complete mortgage loan applications.
6. Analyze all prospects' customer information (income, expenses, credit) to perform preliminary determination of eligibility and loan type.
7. Support customers in selecting the most convenient financing decision based on established needs.
8. Gather all loan pre-qualification documents needed and request payment for the origination process.
9. Compile and organize all clients’ information needed according to the type of loan requested, and execute the processing of documents to accelerate the approval process. If necessary, visit customers to complete the required information.
10. Process and perform data entry of the customer's information in the mortgage system.
11. Prepare customer files and deliver them to the Processing Unit.
12. Following supervisor's instructions, be responsible for any contact by telephone to prospects/possible clients.
13. For professional development, complete and participate in all trainings, seminars, and meetings assigned.
14. Work on special assignments and support other First Mortgage units as required.
15. Support management as requested.

Competencies:

1. Knowledge of Mortgage FHA, VA, RURAL, Conforming, and Non-Conforming lending process requirements and documentation.
2. Excellent sales and interpersonal skills.
3. Strong verbal/written communication skills in Spanish; English preferred.
4. Use of marketing and advertising techniques to locate potential clients.
5. Knowledge of Microsoft Office programs and mortgage applications such as E-3.
6. Knowledge of mortgage regulations/industry.

What You’ll Need:

1. An equivalent combination of academic curriculum and years of experience could be considered for the job.
2. The employee must comply with all requirements related to the CFPB’s Loan Originator Rule and the Secure and Fair Enforcement Mortgage Licensing Act of 2008 (SAFE Act) and its corresponding regulations, including, but not limited to, obtaining and maintaining an active record and a unique identifier within the Nationwide Mortgage Licensing System and Registry (NMLSR), and continuing to meet said record and associated minimum register standards, including any applicable continuing education courses set forth by the SAFE Act.

First Bank Puerto Rico is proud to be an Equal Employment Opportunity Employer and takes affirmative action to employ Women, Protected Veterans, People with Disabilities, and Minorities regardless of gender identity, sexual orientation, and any other legally protected status.

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