ADI Global Distribution is looking for an experienced UX Researcher as an essential member of the growing ecommerce-based Digital Experience team.
You enjoy conducting multiple kinds of UX Research techniques that uncover insights to help us create simple, elegant, and efficient user-centered experiences that exceed customer needs. If you have a track record of aligning your research with business priorities, driving customer satisfaction, and conducting strategic research for responsive and mobile adoption—all within a growing eCommerce-driven environment—we have a space for you on our UX research team.
Please send your resume. If you’re passionate about human-centered design, skilled in qualitative and quantitative research methods, and eager to make an impact, we’d love to hear from you!
Job Duties:
- Conduct User Research – Plan and execute qualitative and quantitative research studies, including interviews, surveys, usability testing, and ethnographic research.
- Analyze User Behavior – Synthesize research findings to identify user needs, pain points, and behavioral patterns that inform design decisions.
- Collaborate with Cross-Functional Teams – Work closely with designers, product managers, developers, and stakeholders to ensure user insights are integrated into product development.
- Develop User Personas & Journeys – Create detailed user personas, journey maps, and workflows to illustrate user experiences and inform design strategies.
- Test Prototypes & Products – Conduct usability testing on wireframes, prototypes, and live products to assess functionality, accessibility, and overall user experience.
- Translate Research into Actionable Insights – Present findings and recommendations to teams through reports, presentations, and workshops.
- Stay Up-to-Date on UX Trends & Best Practices – Keep informed of industry trends, emerging research methods, and evolving user expectations.
- Advocate for the User – Champion user needs within the organization, ensuring a human-centered approach to product and experience development.
- Measure UX Impact – Evaluate the success of design solutions using key performance indicators (KPIs), usability metrics, and post-launch feedback.
- Build & Maintain Research Repositories – Organize and manage research documentation to ensure insights are accessible and reusable across teams.
You Must Have:
- Minimum of ten years of successful UX Research experience, preferably for an ecommerce product-driven business.
- Understanding of user-centered design (UCD) principles.
- Proficiency in qualitative research and quantitative research (e.g., user interviews, usability testing, ethnographic studies).
- Experience with quantitative research (e.g., surveys, A/B testing, analytics).
We Value:
- Being up to date with the latest UI trends, techniques, and technologies.
- Experience researching B2C ecommerce websites and apps.
- Significant digital and mobile research experience.
- Able to present research findings and lead stakeholders to the correct solution in a compelling way.
- Ability to solve problems creatively and effectively in a collaborative environment.
- Excellent research skills with sensitivity to user experience interaction across touch points and systems.
- Familiarity with the wireframing and prototyping tool Figma is a plus.
What’s In It For You:
- Exciting opportunity to be a part of a growing Digital Experience team.
- ADI provides comprehensive benefits, including life and health insurance, life assistance program, accidental death and dismemberment insurance, disability insurance, retirement plans, vacation & holidays.