Service Writer - Fowlerville, MI
About Us
You're not likely to find another company like Vermeer Midwest. Our people are from all walks of life, rolling up our sleeves and getting tough work done every day, together. We're a family-owned and operated company with an unmatched culture, one that is built on the belief that every Vermeer team member has real, personal impact - on our people, our customers and our world. Whoever you are and where you are in your career, Vermeer helps you be Equipped to Do More.
Benefits
- Medical PPO Plans
- Dental PPO Plans
- 401(K)
- Profit Sharing
- Company provided life insurance
- Company provided accidental death & dismemberment
- Company provided long & short term disability
- Paid Holidays
- Paid Vacation and Sick Time
Job Summary
Initiates services and repairs by ascertaining problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records. Assigns jobs to technicians based on shop flow, tech availability, knowledge and skill. Completes work order process and invoice customers accordingly.
Essential Functions
- Assign jobs and work areas to Service Technicians according to their skills and knowledge, stay informed throughout the day of each technician’s progress.
- Schedule service calls for all Road Service Technicians according to their skill levels and the most economical practices for Vermeer.
- Proactively seek customer feedback, anticipate problems and respond promptly, constantly communicate with customers on the status of their machine.
- Review all repair work orders for accuracy and completeness concerning parts, materials and labor, approve the release of equipment for customer pick up.
- Submit/claim all warranty repairs and reconcile monies received from vendors.
- Advise Service Manager of all customer complaints.
- Meet with Service Manager on a regular basis to review department performance profitability, efficiencies, and personnel matters.
- Maintain technical and product knowledge on all equipment sold within the dealership’s area of responsibility.
- Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings, and other related efforts.
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
- Coordinate with the sales department to photograph and post all used equipment online and remove once sales transaction is complete.
Qualifications
- High School diploma or equivalent.
- At least four (4) years of experience in vehicle/construction equipment or equivalent combination of education, training and experience that demonstrates the ability to perform the duties of the position.
- Excellent customer service skills.
- Strong technical knowledge.
- A high degree of attention to detail on all best practices and procedures, and deadline driven.
- Ability to operate a fork-lift in a safe effective manner in accordance with the safety policy.
- Ability to effectively handle lifting of various objects weighting up to 50 pounds.
- Ability to use standard computer functions, including (but not limited to); CDK, Microsoft Office and internet functions.
- Communicate effectively verbally and in writing.
Vermeer Midwest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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