UX Researcher - Sr (contract) Job at Thomson Reuters in Frisco
Thomson Reuters, Frisco, TX, United States, 75034
Come join the Thomson Reuters UX Research team! We are a company of 24,000 team members in over 75 countries that provide customers with critical news, information, and technology. Our products, partnerships, and people help to uphold the law, turn the wheels of commerce, catch bad actors, report the facts, and inform and educate people, companies and communities globally.
About the UX Team
The UX Team is undergoing an exciting transformation in the ways we work and our team structure. We now have a spot in the C-suite and the sky is the limit to bringing intuitive, effective, and elegant solutions to our customers. Our CEO recently shared in an employee Town Hall that "Our Job #1 is improving the customer experience and our Job #2 is innovation." The UX Research team is leading the way to help our company achieve this mission.
Our work focuses on a large portfolio of cloud-based, data-driven applications for working professionals in Legal, Tax, and Global Trade markets and gross over $5B annually. We take great pride in our work and love the challenge of turning complex problems and constraints into simple solutions that meet our users' needs. We work in an agile, collaborative, supportive environment where diverse thinking, innovative design and experimentation are welcomed and encouraged.
About the Role
As a Sr. User Experience Researcher, you will define and execute user research programs, spanning a broad set of experiences and modalities. The research activities you lead will help the team develop a deeper understanding of the users we service. You will help the team act on user insights to inform product and design decisions that empower our customers.
Responsibilities
In this role as Sr. User Experience Researcher, you will:
- Determine and recommend the most efficient and effective user-centered research approaches (qualitative and quantitative) to solve for business needs, meet agreed-upon objectives, and guide business areas through the appropriate UX process.
- Lead foundational research activities that explore the problem space, frame the problems to be solved, and gather enough evidence and initial direction to define what to do next.
- Lead discovery research activities to inform UX design decisions.
- Monitor UX project execution, including establishing and tracking UX project metrics and UX product scorecards.
- Develop user journeys and personas.
- Synthesize quantitative data with qualitative data to help drive product and design decisions.
- Work collaboratively with user experience team members, content writers, development teams, product teams, users, and other stakeholders as part of an agile software development process.
- Support, partner and influence multi-disciplinary teams, including other business areas, to execute UX projects.
- Take ownership for self-development, stay current with research techniques and tools in the field of UX.
- Be a self-starter. Take initiatives and drive projects from beginning to end.
- Mentor and assist UX Researchers as needed.
About You
You are a fit for the role of Sr. User Experience Researcher if you have:
- Master's degree or higher in a field such as Cognitive Psychology, Human-Computer Interaction, User Experience, Human Factors, Engineering Psychology, Interactive Design, or equivalent.
- 5+ years of UX research experience or 8+ years of experience in lieu of degree.
- Experience in UX research on B2B SaaS solutions.
- Experience in foundational/generative and qualitative research to identify needs/problems and workflow/task analysis.
- Experience conducting qualitative and quantitative research throughout an Agile development process.
- Experience with using data analytics to identify UX research course of action a plus.
- Strong analytical and problem-solving skills.
- Comfortable with planning, prioritizing, conducting, analyzing and communicating research in a variety of contexts.
- A dedicated advocate of a user-centered, evidence-based approach to product development, while balancing business needs.
- Excellent verbal/written communication and interpersonal skills with the ability to communicate effectively with all stakeholders, customers, and team members.