Audio Visual Technician (Photographer) Job at General Dynamics - IT in Springfie

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on an Audio-Visual Technician joining our team to support the National Guard activities at Arlington, VA.

At GDIT, people are our differentiator. We are seeking a customer service centered AV Photographer to provide timely and professional support to users. To be successful in this position you need to be collaborative and willing to work within a team. While you will need to be a self-starter, completing tasks on your own, working together is critical in this role. You will be interfacing with users and senior staff. Therefore, you should be articulate in your communications. You will need to explain technical intricacies to end users in a way that is easily understood. You will need to maintain a high-level customer service focus, exhibiting expertise, courtesy, timeliness, and professionalism.

Responsibilities include:

1. Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware.
2. Respond to queries either in person or over the phone, including email, IM messages, and voicemail messages for customers seeking help.
3. Install, modify, and repair computer hardware and software.
4. Support individual photo sessions for DA and Command photo sessions and special events as requested by the customer.
5. Support DATMIS, a DOD repository for official government photos.
6. Photo editing skills are a priority.
7. Ability to support conference room systems utilizing audio/video equipment used in the execution of VTC’s, live events and MS Teams meetings (desired but not required).
8. Receive, accept, and schedule DA and Command photo requests through the Army’s Visual Information Ordering Site (VIOS).
9. Operate the photo studio in accordance with Army Regulation 640-30.
10. Provide advice and guidance to photograph subjects on proper uniform appearance in accordance with Army Regulation 670-1.
11. Prepare DA photos and Command photos using COTS software.
12. Edit photos within DAPMIS regulations.
13. Maintain a current DA Photo Management Information System (DAPMIS) account and upload DA photos to the DAPMIS.
14. Distribute Command photos to customers electronically or in printed hardcopy, as requested.
15. Ensure still photo equipment and software are in good working condition with proper maintenance and warranties.
16. Provide technical assistance to users of equipment, train end users on the proper use of hardware and software.
17. Manage and use Outlook calendar and ticketing system to check ticket queue for new emails, create and assign tickets, ensure tickets are actively being worked on, and escalate tickets as needed.
18. Actively participate in all meetings such as weekly staff meetings, weekly training, and Weekly Ticket Tag-Up.
19. Prepare accurate documentation to support and maintain a working knowledge base of photography processes including pertinent guidelines, regulations, compliance issues, and documentation requirements.
20. Document, maintain, and store specific information, including as-built diagrams and SOPs/Job Aides.
21. Maintain a high-level customer service focus while interfacing with users and senior staff members.
22. Demonstrate excellent communication skills, both verbal and written.
23. Analyze and recommend alternative solutions to meet customer needs.
24. Build credibility and trust with customers and team members.
25. Identify areas of opportunity to improve customer satisfaction.
26. Handle after-hours on-call support when necessary.
27. Participate in special projects as required.

Qualifications

1. 3+ years of directly related experience supporting photography and videography sessions and editing of content.
2. Experience supporting intermediate level Microsoft Office core applications, Microsoft Internet Explorer, Microsoft SharePoint, Java, and Acrobat Adobe.
3. Proficient in working with various Adobe Photo editing software.
4. Experience with Outlook Email Client and Microsoft Outlook Calendar.
5. Experience working in a Government/Military environment.
6. Experience managing conference room AV systems is desired but not required.
7. Experience working with trouble ticket systems.
8. Strong organizational and collaborative skills.
9. Ability to assimilate information rapidly, motivated to self-study new requirements.
10. Able to multi-task and prioritize, work under time constraints, and adapt to changes in requirements and new projects.
11. Strong written and verbal English language skills.

Education: AA/AS/BA/BS

Required Experience: 3+ years of photography experience in a Government/Military environment with high-ranking officers and VIPs.

Security Clearance Level: Must have active SECRET Clearance and be able to maintain clearance.

Location: Full-time onsite TARC Arlington, VA.

Shift: Monday - Friday. Hours will be discussed during the interview.

Travel: Availability to travel, but less than 10%. Most team members do not have to travel.