Northwestern Medicine is hiring: Audio Visual Technician-Conference Center, Full

Description

The Audio Visual Technician reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Audio Visual Technician coordinates audio visual systems required for internal and external conferences, meetings and events including satellite positioning for broadcasting from outside locations.

A/V Tech Scheduling:

• This position is regularly scheduled to work full-time, 40 hours weekly. The primary schedule for this position would be Monday through Friday from 11am-7:30p, with day and weekend support as needed.

Responsibilities:

• Coordinates all audio visual requirements with departments and external clients requesting equipment to ensure that their presentation needs are fully met.
• Deliver and retrieve equipment.
• Deliver and pick-up equipment from approved buildings.
• Maintains a close working relationship with Conference Center Coordinator and Scheduler to coordinate all audio visual needs.
• Daily performance is guided by mindset of punctuality, hospitality and customer service and is displayed through courtesy, caring and professionalism.
• Works with Conference Center Manager on specific Northwestern Memorial Hospital approved outside bookings.
• Attends required meetings for organization of presentation agendas to assist in successful execution of the clients program; plans for and makes available all equipment necessary for the event.
• Maintains quality and cleanliness of audio visual office and ensures Northwestern Memorial Hospital standards are upheld; arranges for correction of deficiencies through appropriate approval process.
• Adheres to and implements Conference Center departmental standard operating procedures.

Operational Responsibilities:

• Review daily schedule and manage time according to time frames of meetings, allowing ample time to setup prior to meeting start time.
• Follow-up before event to ensure successful execution of meeting.
• Maintain professional image throughout each event.
• Solicit feedback for improving the conference center process and discuss with Conference Center Manager.
• Bring to attention of Conference Center Manager any complaint or dissatisfied client to develop a course of action to prevent future occurrences.
• Rectify audio visual issues expeditiously to avoid interrupting client meeting time.
• Remove all laptops, data projectors, and microphones immediately following meeting.
• Check audio visual equipment and carts for cleanliness and dust-free appearance.
• Assist clients with presentations, including laptop adjustments and transfer of presentations.
• Monitor lamp time on bulbs in all conference rooms and notify Conference Center Manager for replacements.
• Account for all data projectors and laptops when leaving your shift.
• Instruct users to page you if their meeting ends early and to wait for you to pick-up the equipment.

Administrative Responsibilities:

• Order audio visual supplies with Conference Center Manager approval.
• Monitor supplies and maintain adequate stock of bulbs, batteries, etc.
• Acquire knowledge of Scheduling Coordinator position and Scheduler Plus software applications.
• Serve as back-up for Scheduling Coordinator during breaks and vacations.
• Performs other related tasks and special projects assigned by the Manager.

Qualifications

Required:

• Two to three years experience as an audio visual technician with familiarity of all aspects including video conferencing.

Preferred:

• Bachelor's degree.

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.