TCS , a global leader in IT services, consulting, and business solutions, leverages technology for business transformation and helps catalyze change. Our Milford office is seeking a VOD SME to help monitor and maintain the VOD Service Desk team within SLAs.
The department hours are from 8am-1am 365 days per year. This role would require flexibility in their work schedule.
Daily Responsibilities include the following:
· Assign work/cases to team members
· Maintain active awareness of multiple case tickets with meticulous attention to detail
· Perform quality analysis of tasks performed by the team members
· Suggests and implements workflow improvements
· Provides feedback, coaching and improvement plans to team members
Knowledge & Skills
· Seeking candidates with expertise in VOD industry metadata standards (CableLabs, MovieLabs), knowledge of video/audio codecs and container formats.
· Seeking candidates with a comprehensive understanding of VOD delivery and processing pipeline.
· Seeking candidates with proven troubleshooting expertise in VOD assets (video/audio, encoding, streaming errors). Strong analytical skills to identify root causes across platforms, effectively triage issues, and adhere to defined resolution processes.
· Seeking candidates with experience in content management systems, data analysis (dashboards, Excel), and familiarity with IBM Aspera for file transfers.
· Seeking candidates with experience in text-based data formats (XML, JSON, etc.) and the ability to decode XML files.
Salary Range: $60,000 - $80,000 per year
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