Assistant Community Manager Job at WC Smith in Washington

WC Smith has an exciting opportunity for an Assistant Community Manager at Park Chelsea at The Collective, in the exciting Capitol Riverfront neighborhood. Park Chelsea features world-class amenities. The Assistant Community Manager will be expected to have significant interaction with residents, including maintaining a high level of customer service, taking ownership of all aspects of property management, and having excellent communication skills.

PRIMARY RESPONSIBILITIES:

1. Partners with the maintenance team, the Community Manager, and The Collective senior management to ensure all property and resident needs are met.
2. Serves as Park Chelsea office manager.
3. Orders office, kitchen, and coffee supplies as needed.
4. Assists Community Manager with the financial management performance of Park Chelsea, including maximizing income, tracking expenses, overseeing adherence to the budget, and budget planning.
5. Manages the work and performance of the Resident Services Coordinators.
6. Acts as the main point of contact for all resident issues, concerns, and maintenance requests after move-in and liaises with the Resident Services Coordinator and maintenance team to address concerns.
7. Oversees rent collection, reviewing and verifying monthly billings, invoices, resident ledgers, and accounting details as needed.
8. Oversees evictions and represents the property at court hearings as needed.
9. Helps ensure excellent curb appeal and general upkeep and maintenance of the property.
10. Uses problem-solving skills and best judgement to handle unpredictable situations as they arise.
11. Collaborates with Community Managers, Property Manager, and GM in creating goals to better serve our residents, maximize performance, and surpass our competitors.
12. Manages operations when Community Manager is not present.
13. Provides assistance with The Collective initiatives and events as needed.

REQUIREMENTS:

1. Bachelor’s degree in business management, hospitality, marketing or a related field, and 3 years' experience as an Assistant Community Manager, or an associate's degree in business management, hospitality, marketing or a related field and 5 years' experience as an Assistant Community Manager.
2. Good financial management skills, with some general accounting knowledge required.
3. Strong customer service orientation with a focus on resident relations.
4. At least 3 years' experience working in a luxury, Class A property required.
5. Property Management certification, such as ARM, CAM or CALP, strongly preferred.
6. Exemplary problem-solving, communication and analytic skills.
7. Highly organized with excellent written and verbal communication, and interpersonal skills.
8. Comprehensive knowledge of Federal and DC Fair Housing laws.
9. Advanced Microsoft Office skills such as Outlook, PowerPoint, Excel, and Word.
10. Professional demeanor and appearance.
11. Ability to work a flexible schedule to accommodate the needs of residents, including on-call and weekends as needed.

BENEFITS:

1. Life Insurance and AD&D.
2. Short-term and Long-term Disability.
3. 401(k) Plan with company match.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Marketing and Sales

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