User Experience (UX) Portfolio Manager Job at Presbyterian Healthcare Services i

Overview

Now hiring a User Experience (UX) Portfolio Manager.

The User Experience (UX) Portfolio Manager has overall responsibility for the day-to-day management of a portfolio of assigned projects and is responsible for project management and facilitation of enterprise-wide initiatives, major projects, and continuous business improvement items. This role is responsible for developing and educating less experienced staff in program/project management operations and practices. Additionally, this role will provide leadership to teams and have the ability to manage in a matrix environment.

Our Consumer Experience Team aspires to the Presbyterian Promise to ease consumers’ way to their best health. As a User Experience (UX) Portfolio Manager, you will help shape our digital consumer experience by developing intuitive, engaging, and accessible digital solutions. This role balances UX/UI design, webpage content, and business prioritization with an emphasis on human-centered design and user testing or research. You will collaborate cross-functionally with business and digital/IT leaders to prioritize initiatives, enhance usability, and support aligning digital experiences with consumer needs and business goals.

How you belong matters here.

We value our employees' differences and find strength in the diversity of our team and community.

Why Join Us

• Full Time - Exempt: Yes
• Job is based Remote- Rev Hugh Cooper Admin Center
• Work hours: Weekday Schedule Monday-Friday
• Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.

Ideal Candidate:

• Masters Degree
• Ten or more years as a Program/Project Manager
• User Experience
• Project Management in the healthcare industry

Qualifications

• Bachelors Degree
• Ten or more years as a Program/Project Manager required.
• Experience managing multiple enterprise-level, large, complex projects
• Experience managing vendor relationships and vendor resources

Responsibilities

Responsible for managing health plan wide digital experience projects (improving digital experience). Work is focused on consumer and digital experiences and may potentially work closely with digital product management, engineering, and operational teams to create digital solutions and improved experiences. Oversees user-centered design from research to strategy to execution including roadmaps.

• Lead UX Research & Testing – Own user research, usability testing, and consumer feedback analysis to inform digital enhancements.
• Develop UX Mock-Ups & Prototypes – Create wireframes and high-fidelity designs to guide IT and digital teams in implementing user-friendly interfaces.
• Other supporting activities – Provide recommendations on UX/UI improvements, content structure, lead workshops on design decisions, support digital roadmap prioritization, leverage data and analytics for optimizing digital experiences.

Adheres to the established Fluent enterprise methodologies, practices, and procedures for documentation and project management to promote accountability within the Fluent that cultivates a collaborative work environment with our customers and ensures delivery of agreed-upon results.

Improving Fluent effectiveness and reliability through:

1. Only conducting approved work and referring new work or scope changes to the appropriate manager, PM or project management team for review and analysis.
2. Actively assessing risks and assisting in risk mitigation.
3. Completing assigned tasks/projects on time, on budget, and in scope.

Performing with accountability and responsibility for not performing or requesting any out of scope tasks.

Performing with accountability and responsibility for keeping informed about changes in policies, practices, and procedures.

Defines project scope, budget, goals, and deliverables that support the business requirements in collaboration with senior management and stakeholders. Directs and manages project development from beginning to end including clear and concise timeline expectations to the project team.

Plans and schedules project timelines and milestones using appropriate tools. Coordinates resource estimates and participants needed to achieve project goals. Where required, negotiates with other department managers for the acquisition of required personnel from within the organization.

Proactively manages changes in project scope, budget, project issues, potential risks, and devises contingency plans.

Develops and delivers status reports, proposals, requirements documentation, change/risk/issue logs, earned value analysis, meeting minutes, and presentations.

Manages clinical, business, IT, and vendor resources in a matrix environment working with appropriate management to secure the appropriate resources.

Develops best practices and tools for project execution and management.

Ensure that all projects have a documented expected outcomes giving specific details and timelines for that return.

If needed, coordinate and ensure that training specific to the project is planned and executed.

Benefits

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance, and other optional voluntary benefits.

Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinars, preventive screening, and more.

Why work at Presbyterian? As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan, and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care), and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke-free campuses.

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Maximum Offer for this position is up to

USD $69.72/Hr.

Compensation Disclaimer

The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.