Tbwa Chiat/Day Inc is hiring: Technical Writer in Chicago

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Technical Writer

Do you enjoy working on the nitty gritty, but also looking at the bigger picture? Do you love to break down complex text into easy to understand content? Are you able to shift focus and tone according to different audiences? We are looking for a Technical Writer to join the team who can understand the technical details and can write documentation for developers interested in integrating with our APIs or SDKs.

You will be part of our Payments development team, based in Chicago. Here, you will get familiar with and work on the payment industry's most advanced and robust platform.

What You’ll Do

• Write technical documentation for our external developer audience, such as API reference docs and developer guides.
• Deliver clear and concise documentation in simple and easy-to-read English.
• Support design and layout.
• Conceptualize and help integrate solutions to automate and actively optimize our docs.
• Review, challenge and copy edit the content created by non-writers and drive best practices in technical writing with others.

Who You Are

• You have 3+ years of experience in technical/developer documentation.
• You have experience with docs-as-code (git, markdown).
• You enjoy working together with developers and product managers to deliver quality documentation.
• You can write conceptual documentation, detailed integration guides, code samples, API reference, and other online materials in a clear and concise manner.
• You are outspoken and you like to take ownership. You are determined to influence content, drive the documentation strategy, user experience, and tooling.
• Experience developing with programming languages such as Java, Python, C#, PHP, Ruby, or others are a plus.
• Previous fintech experience is preferred, but not required.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

This role is based out of our Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles. This role is hybrid, with at least 3 days per week in the office.

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At Adyen, we strive to create an accessible and inclusive experience for all candidates. Please let our team know if you need any adjustments to the recruitment process to make it more accessible and/or inclusive to your needs.