Clark Construction Group
We are looking for a skilled and enthusiastic IT professional to deliver high-quality customer service that enhances the productivity of our colleagues on projects and in offices nationwide. The ideal candidate would have experience working with audiovisual equipment and videoconferencing, as well as previous working in a fast-paced IT Help Desk or corporate IT environment.
Duties and Responsibilities:
Triage, diagnose, and provide timely resolutions to technical and nontechnical problems, sometimes in high-urgency situations or requiring hands-on troubleshooting
Assist in managing videoconferencing equipment and software, developing a deep understanding of settings, software versions, and equipment use cases
Maintain ownership of tickets and problems from inception to resolution
Coordinate with IT asset and network teams and end-users to ensure all AV equipment requests are fulfilled in a complete and timely manner
Track and manage external tickets with HP, Google, and other vendors, ensuring timely resolution
Coordinate with event stakeholders regarding off-site event equipment selection and layout, and tools and techniques for best presenter and attendee experience
Provide in-person support and AV vendor management at offsite events as needed
Develop and improve company IT self-service catalog
Generate how-to documents and video demonstrations, and lead trainings
Participate in bi-monthly, off-hours IT maintenance windows to perform intrusive maintenance tasks
Some travel locally and nationally to support events, regional offices, and job sites ( Other responsibilities as needed or required
Basic Qualifications:
Bachelor’s degree in computer science or related field, or equivalent work experience
3+ years experience providing technical customer service with a focus on audiovisual in a corporate environment preferred
AVIXA CTS, Biamp, Crestron, A+, Network+, or other industry certifications preferred
At least one year of experience in AV for live events preferred
Essential Knowledge and Familiarity:
Fundamentals of audio and video
IT basics e.g. subnets, ports, MAC and IP addresses, DHCP, DNS
Online meeting platforms including Google Meet, Teams, Webex, Zoom
Desktop conferencing peripherals: webcams, microphones, docks and hubs
Conference room equipment: HDMI extenders, wireless presentation, microphones and cameras, audio and video switchers and processors, and codecs, TVs and mounts
Event/presentation equipment: projectors and screens, wireless microphones, PAs, mixers, confidence monitors, video switchers and image processors, recording equipment and streaming encoders
Other Software/Applications: ServiceNow, Powerpoint, Google Workspace
Manufacturers: Cisco, Poly, Logitech, Crestron, Atlona, Microsoft, HP, Apple, Google, Screenbeam, Owl Labs
Essential Skills and Abilities:
Problem-solving and troubleshooting, using all available resources analytically and creatively in order to solve complex issues and improve practices
Strong verbal communication skills, particularly communicating the implications of technology choices with only the necessary amount of technical detail
Demonstrate urgency and responsiveness without alarm during stressful situations
Excellent time management skills; able to progress multiple projects concurrently
Alignment to Clark’s Standards of Excellence: self-motivated; results-oriented; adaptable; team player; accountable; ethical; innovative; resilient; builds relationships; builds people, teams and followership; sets direction and executes
Immediate Development Opportunities:
Help manage relationships with vendors and trade partners
Participate on multi-disciplinary teams planning and executing live events and meetings
Contribute to audiovisual system design for offices around the country
Lead and develop training sessions on conferencing software and other equipment
Work schedule:
Monday to Friday 8:30am-5:00pm in our McLean, VA office.
Clark Construction Group is one of the largest building and infrastructure companies in the United States.
Our portfolio spans every major building market, from public to private, corporate to cultural, education to entertainment, and the infrastructure connecting it all – power, transportation, water, and roadways. Since 1906, we’ve been delighting and delivering value to our clients and project partners, providing diverse opportunities for our team, and strengthening the communities where we live.
With offices strategically located across the country, we pride ourselves on being a local builder with national reach.
Learn more about Clark Construction (https://www.clarkconstruction.com/) .
There is a sense of camaraderie that comes with delivering impactful projects as a team. It creates a sense of humility and fosters pride in the work we do. At Clark, we are proud to build what matters, together.
Learn more about careers at Clark (https://www.clarkconstruction.com/careers) .
Find even more opportunities with the Clark Group, our collection of companies – delivering construction and asset solutions for clients across the United States.
Clark Group's capabilities span the entire asset lifecycle – from project development and financing to construction and facility maintenance.
Asset Solutions
Altura Associates (https://clark.wd5.myworkdayjobs.com/Altura)
Coda
Edgemoor Infrastructure & Real Estate (https://clark.wd5.myworkdayjobs.com/Edgemoor/)
S2N Technology Group
Building & Infrastructure
Atkinson Construction (https://clark.wd5.myworkdayjobs.com/Atkinson)
Shirley Contracting Company
C3M Power Systems (https://clark.wd5.myworkdayjobs.com/C3MExternal)
Equal Opportunity Employer
Clark Construction Group, LLC (and its subsidiaries and affiliates) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Clark promotes a drug-free workplace.
Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and Employee Polygraph Protection Act (EPPA).
Clark is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please email
leaveofabsence@clarkconstruction.com
or call (800) 655-1330 and let us know the nature of your request and your contact information.
Authorization to Work
Applicants must be currently authorized to work in the US on a full-time basis in order to be considered.
Equal Opportunity Employer:
Clark Construction Group, LLC, (subsidiaries and affiliates) is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Clark Construction promotes a drug-free workplace.
Duties and Responsibilities:
Triage, diagnose, and provide timely resolutions to technical and nontechnical problems, sometimes in high-urgency situations or requiring hands-on troubleshooting
Assist in managing videoconferencing equipment and software, developing a deep understanding of settings, software versions, and equipment use cases
Maintain ownership of tickets and problems from inception to resolution
Coordinate with IT asset and network teams and end-users to ensure all AV equipment requests are fulfilled in a complete and timely manner
Track and manage external tickets with HP, Google, and other vendors, ensuring timely resolution
Coordinate with event stakeholders regarding off-site event equipment selection and layout, and tools and techniques for best presenter and attendee experience
Provide in-person support and AV vendor management at offsite events as needed
Develop and improve company IT self-service catalog
Generate how-to documents and video demonstrations, and lead trainings
Participate in bi-monthly, off-hours IT maintenance windows to perform intrusive maintenance tasks
Some travel locally and nationally to support events, regional offices, and job sites ( Other responsibilities as needed or required
Basic Qualifications:
Bachelor’s degree in computer science or related field, or equivalent work experience
3+ years experience providing technical customer service with a focus on audiovisual in a corporate environment preferred
AVIXA CTS, Biamp, Crestron, A+, Network+, or other industry certifications preferred
At least one year of experience in AV for live events preferred
Essential Knowledge and Familiarity:
Fundamentals of audio and video
IT basics e.g. subnets, ports, MAC and IP addresses, DHCP, DNS
Online meeting platforms including Google Meet, Teams, Webex, Zoom
Desktop conferencing peripherals: webcams, microphones, docks and hubs
Conference room equipment: HDMI extenders, wireless presentation, microphones and cameras, audio and video switchers and processors, and codecs, TVs and mounts
Event/presentation equipment: projectors and screens, wireless microphones, PAs, mixers, confidence monitors, video switchers and image processors, recording equipment and streaming encoders
Other Software/Applications: ServiceNow, Powerpoint, Google Workspace
Manufacturers: Cisco, Poly, Logitech, Crestron, Atlona, Microsoft, HP, Apple, Google, Screenbeam, Owl Labs
Essential Skills and Abilities:
Problem-solving and troubleshooting, using all available resources analytically and creatively in order to solve complex issues and improve practices
Strong verbal communication skills, particularly communicating the implications of technology choices with only the necessary amount of technical detail
Demonstrate urgency and responsiveness without alarm during stressful situations
Excellent time management skills; able to progress multiple projects concurrently
Alignment to Clark’s Standards of Excellence: self-motivated; results-oriented; adaptable; team player; accountable; ethical; innovative; resilient; builds relationships; builds people, teams and followership; sets direction and executes
Immediate Development Opportunities:
Help manage relationships with vendors and trade partners
Participate on multi-disciplinary teams planning and executing live events and meetings
Contribute to audiovisual system design for offices around the country
Lead and develop training sessions on conferencing software and other equipment
Work schedule:
Monday to Friday 8:30am-5:00pm in our McLean, VA office.
Clark Construction Group is one of the largest building and infrastructure companies in the United States.
Our portfolio spans every major building market, from public to private, corporate to cultural, education to entertainment, and the infrastructure connecting it all – power, transportation, water, and roadways. Since 1906, we’ve been delighting and delivering value to our clients and project partners, providing diverse opportunities for our team, and strengthening the communities where we live.
With offices strategically located across the country, we pride ourselves on being a local builder with national reach.
Learn more about Clark Construction (https://www.clarkconstruction.com/) .
There is a sense of camaraderie that comes with delivering impactful projects as a team. It creates a sense of humility and fosters pride in the work we do. At Clark, we are proud to build what matters, together.
Learn more about careers at Clark (https://www.clarkconstruction.com/careers) .
Find even more opportunities with the Clark Group, our collection of companies – delivering construction and asset solutions for clients across the United States.
Clark Group's capabilities span the entire asset lifecycle – from project development and financing to construction and facility maintenance.
Asset Solutions
Altura Associates (https://clark.wd5.myworkdayjobs.com/Altura)
Coda
Edgemoor Infrastructure & Real Estate (https://clark.wd5.myworkdayjobs.com/Edgemoor/)
S2N Technology Group
Building & Infrastructure
Atkinson Construction (https://clark.wd5.myworkdayjobs.com/Atkinson)
Shirley Contracting Company
C3M Power Systems (https://clark.wd5.myworkdayjobs.com/C3MExternal)
Equal Opportunity Employer
Clark Construction Group, LLC (and its subsidiaries and affiliates) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Clark promotes a drug-free workplace.
Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and Employee Polygraph Protection Act (EPPA).
Clark is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please email
leaveofabsence@clarkconstruction.com
or call (800) 655-1330 and let us know the nature of your request and your contact information.
Authorization to Work
Applicants must be currently authorized to work in the US on a full-time basis in order to be considered.
Equal Opportunity Employer:
Clark Construction Group, LLC, (subsidiaries and affiliates) is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Clark Construction promotes a drug-free workplace.