Midtown Auto Repair is hiring: Automotive Service Writer in Chicago

Overview:
Midtown Auto Repair – Goodyear is seeking a customer-oriented, detail-focused Service Writer to join our team. As a Service Writer, you’ll be the main point of contact for customers, ensuring they receive excellent service and accurate information about their vehicle repairs and maintenance. If you have a passion for the automotive industry, exceptional communication skills, and thrive in a fast-paced environment, we’d love to have you on our team!

Responsibilities:

• Greet and assist customers in a friendly, professional manner, both in person and over the phone.
• Write accurate service orders, clearly explaining customer concerns and requests to the service team.
• Provide customers with clear and accurate estimates for services and repairs.
• Explain the recommended services, repairs, and maintenance in an easy-to-understand manner.
• Schedule appointments and manage the service flow to optimize customer experience and shop efficiency.
• Provide timely updates to customers on their vehicle status and completion timelines.
• Communicate effectively with technicians to ensure customer needs are met and service orders are completed as requested.
• Handle customer inquiries, complaints, and feedback with a positive, solution-oriented approach.
• Process customer payments, including explaining charges and ensuring accuracy in billing.
• Ensure all customer interactions are properly documented in our service management system.
• Keep up-to-date with product knowledge and industry trends to provide the best recommendations and advice.
• Follow up with customers post-service to ensure satisfaction and promote future services.

Qualifications:

• 3-5 years of experience in the auto repair industry, customer service, or service writer role (preferred).
• Knowledge of automotive repair processes and services (preferred).
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Proficient in using service management software (experience with Goodyear or similar systems a plus).
• High school diploma or equivalent (required).
• Customer-focused with the ability to handle customer concerns effectively and professionally.
• Strong organizational skills and the ability to multitask.
• Valid driver’s license and clean driving record.

Why Join Midtown Auto Repair – Goodyear:

• Competitive salary and benefits package.
• Opportunities for career growth and advancement.
• A friendly, supportive, and team-oriented work environment.
• Employee discounts on services and products.
• Ongoing training and development in the automotive industry.

If you’re ready to make a difference in the lives of our customers and contribute to a growing, reputable company, apply today to become part of the Midtown Auto Repair – Goodyear team!